Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF COMMERCE & INSURANCE, REGULATORY BOARDS DIVISION, CHEATHAM COUNTY

Minimum Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of full-time work in one or a combination of the following: governmental criminal investigations, law enforcement involving criminal investigation, or investigating violations of governmental regulatory boards' regulations.

Substitution of Experience for Education: Qualifying experience in governmental criminal investigations, law enforcement involving criminal investigation, or investigating violations of governmental regulatory boards' regulations may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

OR

Graduation from an accredited four-year college or university with a bachelor's degree in criminal justice, criminology, law enforcement, police science, or sociology with an emphasis in criminal justice and one year of full-time work in one or a combination of the following: governmental criminal investigations, law enforcement involving criminal investigation, or investigating violations of governmental regulatory boards' regulations.

OR

Graduation from an accredited college or university with an associate's degree in criminal justice, criminology, law enforcement, police science, or sociology with an emphasis in criminal justice and three years of full-time work in one or a combination of the following: governmental criminal investigations, law enforcement involving criminal investigation, or investigating violations of governmental regulatory boards' regulations.

Other Requirements

Necessary Special Qualifications: A valid motor vehicle operator license is required.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for professional regulatory boards investigation work of average difficulty; and performs related work as required.

Distinguishing Features: This is the entry-working class in the regulatory boards investigation sub-series. An employee in this class performs a variety of professional investigations of alleged legal violations by licensees of state regulatory boards. This class differs from Regulatory Board Inv Supv in that an incumbent of the latter supervises subordinate regulatory board investigative staff in an assigned geographical division of the state.

Work Activities

Getting Information:

• Performs detailed investigations requiring considerable knowledge of technical cases involving gross malpractice or fraud.
• Investigates complaints of alleged unlicensed conduct and violations by licensees of state boards.
• Interviews witnesses, licensees, board members, complainants, and others regarding the conduct of the licensee.
• Researches case files and computer databases to gather case histories, court records, affidavits, and previous related complaints needed to use in investigating complaints of fraudulence or other misconduct by licensees of regulated/licensed boards.
• Assists prosecuting attorneys when preparing cases for civil or criminal hearings by questioning licensees, witnesses, or others during a deposition.
• Performs undercover work using surveillance techniques and assuming false identities.

Evaluating Information to Determine Compliance with Standards:

• Audits the financial records of individuals or businesses to ensure illegal or fraudulent practices are not occurring.
• Conducts compliance inspections of licensees and firms under jurisdiction.
• Identifies laws and regulations applicable to cases under review.

Documenting/Recording Information:

• Produces comprehensive investigative reports and memorandums.
• Documents procedures and methods used during the investigative process to justify the legitimacy of the investigation as well as the admissibility of the gathered evidence.
• Preserves and records evidence.
• Documents and submits log of daily, weekly, and monthly activities.
• May enter data into Regulatory Board data base.

Communicating with Persons Outside Organization:

• Testifies at trials or departmental hearings, before grand juries, judges, administrative hearings, court commissioners, and regulatory board meetings about investigations or other regulatory issues.
• Issues notices of violation to licensed and unlicensed individuals.
• Serves consent orders issued by commission/board attorneys.
• Serves order of cease and desist.
• Serves notice of hearing and charges.
• Answers questions from board members, professional associations, and the public about licensure board programs and regulations.
• May address community interest groups and professional associations to inform them of issues involving board programs.

Analyzing Data or Information:

• Analyzes evidence and facts to conclude investigation.
• Outlines chronologically the investigative process and the laws and regulations pertinent to the case.
• Reports observed violations of applicable laws and/or regulations.
• Analyzes background checks of potential violators for appropriate information.

Establishing and Maintaining Interpersonal Relationships:

• Builds professional relationships with other investigative agencies and professional associations (e.g., DEA, TBI, FBI, and local Police) to eliminate duplicating investigative procedures and to gain support and cooperation during investigations.
• Maintains contacts with attorneys to ensure final disposition of investigative reports.

Operating Vehicles, Mechanized Devices, or Equipment:

• Operates motor vehicles and schedules regular maintenance for assigned vehicle.

Organizing, Planning, and Prioritizing Work:

• Reviews board and commission documents in order to prioritize work flow.

Monitor Processes, Materials, or Surroundings:

• May monitor licensees conduct to ensure compliance at motor vehicle auctions.

Communicating with Supervisors, Peers, or Subordinates:

• May mentor or assist other Investigators concerning on-going investigations.

Competencies (KSA'S)

Competencies:

• Written Communications
• Composure
• Ethics and Values
• Integrity and Trust
• Decision Quality
• Listening
• Presentation Skills
• Problem Solving
• Planning
• Time Management

Knowledge:

• Basic Knowledge of Law and Government
• Basic Knowledge of Public Safety and Security
• Knowledge of Administrative and Clerical Procedures

Skills:

• Written Communications Skills
• Time Management Skills
• Oral Communication Skills
• Critical Thinking Skills
• Basic Computer Skills
• Judgment and Decision Making Skills
• Social Perceptiveness Skills
• Active Listening Skills
• Reading Comprehension Skills
• Active Learning Skills
• Persuasion Skills
• Monitoring Skills

Abilities:

• Multi-Tasking Ability
• Selective Attention Ability
• Deductive Reasoning Ability
• Inductive Reasoning Ability
• Problem Sensitivity
• Memorization Ability

Tools and Equipment Used

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.