Summary

Rancho Health MSO: Rancho Family Medical Group is looking for outstanding, experienced, patient-focused Registration Coordinators in various office locations in Riverside County. The Registration Coordinator is responsible for moving patients through a pre-determined schedule of appointments. This process includes greeting, insurance verification, paperwork completion, and addressing any questions posed by patients. Registration should help ensure the check-in/out of patients is as pleasant an experience as possible. This job description does not imply that these are the only duties to be performed. He or she may be required to follow any other instructions and to perform other duties requested by his or her supervisor based on the needs of the organization.

Required Knowledge & Skills/Abilities

• Ability to communicate effectively and congenially with patients and staff members in person and over the phone

• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members

• Basic office skills such as typing, transferring calls, faxing, etc.

• Organizational and problem-solving skills

• Ability to work on the computer for long stretches of time

• Ability to navigate and accurately input within the EMR system

• Ability to accept supervision and feedback

Duties and Essential Job Functions

• Warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.

• Consistently and accurately verify the patient’s insurance information.

• Update s and/or verifies all demographics and necessary paperwork before a patient is seen.

• Assists patients with any necessary paperwork and answers any questions that arise.

• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.

• Assists ill or distraught patients as necessary.

• Troubleshoots problems or requests of patients.

• Processes patient payments correctly via either credit card or by cash.

• Capable of making change and balancing a register-drawer daily.

• Maintains reception area and waiting room area in a neat and orderly condition.

• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.

• Comply with all company policies and procedures found in the employee handbook.

Education and Experience

• High school graduate or equivalent required

Physical Requirements

• Must have the physical ability execute the full performance of the duties of the position.

• Prolonged periods of sitting at a desk and working on a computer.

Desired Traits

• Possess a selfless, team-player mentality

• Known for their dependability and reliability

• Strives for excellence

• Capacity to prioritize tasks

Salary Range: $17.00-$19.00