Registrar, Admitting (Student Program)
Job description
White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Center for Cancer Care and The William & Sylvia Silberstein Neonatal & Maternity Center. The Hospital's Flanzer Emergency Department is the busiest in Westchester County. White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, MD, Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory and in 2021, the Hospital formally launched its cardiac surgery program with its first-ever open-heart surgery in partnership with world-class cardiac surgeons from Montefiore Einstein. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, New Rochelle, Somers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale.
Please visit: https://wphospital.org/about/facilities-locations/transformation-at-white-plains-hospital
Our mission is to provide a highly skilled comprehensive array of medical services to our community in a compassionate manner. Come join our team and transform your career.
As we continue to grow, we are creating a program for those individuals interested in beginning a career as a Patient Accounts Billing Representative. Starts with training and then with the opportunity to work in our organization!
White Plains Hospital is an exciting and rewarding place to work, where your skills and experience are valued. Your commitment to providing exceptional service to our patients is appreciated. In addition to competitive wages we offer a comprehensive benefit package including medical, dental, vision, life, long and short term disability, 403b (with a company contribution), flexible spending accounts and more. EOE M/F/D/V
Interested candidates please apply online at: https://wphospital.org/about/careers
Requisition # 18664
Mercy College
12-Week Dual Track, Early Career Healthcare Certification Program
for White Plains Hospital
(SAMPLE) PROGRAM PLAN
Part Time Program-10 Hours of Training/Week
- Block I: Core Competencies for Healthcare Staff-required-6 weeks
Week One:
- Introduction to Training
- Revenue Cycle functions, roles and responsibilities
- Introduction to the healthcare industry and opportunities for career advancement
- Identify personal safety precautions as established by the Occupational Safety and Health Administration (OSHA)
- Handwashing
- Transmission-based precautions (contact, droplet, airborne)
- Match types and uses of Personal Protective Equipment (PPE)
- Medical Setting Terminology for Revenue Cycle Personnel
- Define both medical terms and abbreviations (JCAHO standards) related to body systems
- Identify the word elements and provide examples
Week Two:
- Compliance/Privacy/HIPAA regulations regarding Protected Health Information (PHI)
- Define healthcare compliance
- Elements of the compliance program / WPH Compliance Hotline
- Discuss legal, moral, and ethical issues affecting healthcare, including Code of Conduct/Ethics
- Compare personal, professional, and organizational ethics
- Define and discuss scope of practice, negligence, malpractice, risk management, confidentiality
Week Three:
- Understanding the US healthcare and insurance systems
- Identify types of insurance plans, and models of managed care
- Discuss principles of using Electronic Medical Record (EMR/EHR) systems
Week Four:
- Customer Service Excellence
- Demonstrate awareness of diversity, equity and inclusion in the healthcare setting
- Discuss race, culture, age, individuals with disabilities, LBGTQ+
- Cover strategies to enhance the patient experience
- Discuss Service Recovery approaches
Week Five:
- Address patient concerns according to the Patient’s Bill of Rights
- Identify styles and types of verbal and non-verbal communication
- Recognize communication barriers
- Discuss the role of patient advocacy in the healthcare setting
- Differentiate between assertive and aggressive behavior
Week Six:
- Patient Concerns, Continued
- Differentiate between subjective and objective information
- Use of empathy and compassion in the healthcare setting
- De-escalation and Crisis Intervention
- Providing appropriate translation services via certified language translator, telephone, or video
- Personal Qualifications (soft skills)
- Evaluate understanding of critical thinking skills, time management, attention to detail, teamwork
- Willingness to learn, empathy, flexibility, professionalism, appearance, self-motivation, attitude, integrity and honesty, and willingness to work as a team member, conflict resolution
- Bilingual/multicultural competencies in healthcare settings
- Importance of self-care for professionals
- Track 1: Administrative-6 weeks
Week One:
- Basic Keyboarding and Computer Concepts
- Properly identify and utilize office machines, medical software, and computerized systems
Week Two:
- Basic clerical functions
- Type correspondence and reports
- Registrar and Revenue Cycle-specific terminology
Week Three:
- Apply computer application skills using practice management software and EMR software (EPIC)
- Schedule and manage appointments
- Efficiently manage inpatient and outpatient admissions-
- Manual and computerized bookkeeping systems
- Patient consent
- Registration: double identifier
Weeks Four and Five:
- Insurance billing
- Plans & benefits, Third-party guidelines, Medicare, Medicaid, contract language, fee schedules, technical denial vs. clinical denial
- Clean Claims, Barred for untimely filing, CMS6037F 60-day overpayment rule
- Perform diagnostic and procedural coding
- CPT Codes, diagnosis codes, remittance advice codes
Week Six:
- Regulatory training
- Fraud, Waste and Abuse (FWA), Anti-Kickback, Compliance Program and Code of Conduct
- Stark Law intro
- Differences between Fee for Services and Bundled Payment. Value Based Payments, Quality scores. 2% sequester because of missing quality thresholds, quality of data entry and verifying what was entered is what the results are.
- EMTALA
- Price transparency regulations
Additional Information About White Plains Hospital
The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2019. In 2022, White Plains Hospital received a 5-star rating from the Centers for Medicare and Medicaid Services (CMS) — the highest distinction offered by that federal agency. In addition, the Hospital received Magnet® designation three times, most recently in 2021 from the American Nurses Credentialing Center (ANCC). The Hospital recently received the American Heart Association's Mission: Lifeline® Gold Achievement Award for its treatment of patients who suffer severe heart attacks in its Emergency Department and Cardiac Catherization labs and its mortality rate is amongst the lowest in the country according to the National Cardiovascular Data Registry (NCDR). The Hospital has been reaccredited by the American College of Surgeons Commission on Cancer for providing high-quality, patient-centered cancer care to their patients and the community. It has earned a three-year accreditation from the National Accreditation Program for Rectal Cancer (NAPRC), one of 60 hospitals in the nation, and the Hospital's Bariatric Surgical Center is accredited as a Comprehensive Center under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). White Plains Hospital has received full accreditation for its breast cancer program four times from the National Accreditation Program for Breast Centers (NAPBC) and The American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®) recognized White Plains Hospital as a top 10% performing hospital for achieving meritorious outcomes for surgical patient care in 2019. In 2022, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades® for the 7th time, and in 2022 became the only Hospital in Westchester to be awarded with an A Safety Grade from the Leapfrog Group for the 7th time.
Location: White Plains Hospital · Patient Access Admitting
Schedule: Full Time, Day, Six week Training/Ten hours per week
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