Who We Are

SCRAM of California is the largest provider of substance use and location monitoring technologies in the Western U.S. With offices and Mobile Support Teams throughout the region, we partner with courts, probation and parole, juvenile programs, sheriff’s departments, social service agencies, treatment providers, and private attorneys. Our organization also includes SCRAM of Arizona, SCRAM of Colorado, SCRAM of Hawaii, SCRAM of Nevada, and SCRAM of Idaho.

Our Approach

Our mission is to provide swift and certain monitoring, with a laser focus on superior customer service, to support public safety for our customers and our communities. We specialize in delivering best-in-class customer and client service using industry-leading technologies.

What You’ll Be Doing

We are seeking a full-time Regional Program Manager to oversee our Northern California area. Area includes Sacramento, Roseville, South Lake Tahoe, Solano County, Marin County, Monterey County, Eldorado County, and San Mateo/San Francisco. Your work will include:

• Recruit, hire, and train SCRAM Agents, including ongoing training as needed.
• Manage staff and operations for 7 primary offices and multiple customers.
• Travel on a routine basis to visit all offices and staff within geographical territory.
• Manage payroll approvals of team.
• Manage customer accounts, special projects, and implement new products/services as required
• Supervise Daily Alert Management and overall participant compliance
• Create and send participant violations, noncompliance and related reporting to supervising agencies
• Present basic SCRAM data in court
• Work directly with the entire Criminal Justice ecosystem – Probation, Sheriff, Judges, Prosecutors, Courts, Defense Attorneys, and Treatment Specialists
• Promote company program growth
• Oversee the client and agency invoicing and collections
• Track participant monitoring fees to ensure compliance with company guidelines
• Oversee bad debt and participant termination process
• Ensure all payments are processed and reconciled daily
• Manage Inventory for the region and manage loss mitigation processes

How You’ll Make an Impact

When our programs and clients succeed, we succeed! As a Program Manager, you’re responsible for a team of SCRAM Agents, working each day to manage the day-to-day operations of one or more offices, help grow existing programs by leading your team. You’ll also be the face of SCRAM by building and maintaining key relationships with our stakeholders.

What You’ll Need to Have

• Bachelor’s degree, preferably in criminal justice, political science, Business Management, or related field
• Experience managing employees and maintaining positive work culture.
• Minimum of 1 year experience working with SCRAM products, GPS, and Drug Testing is a plus
• Willing to work flexible hours, such as occasional nights and weekends
• Knowledge of the state/local corrections or judicial system
• Customer service and/or offender management experience
• Proficiency with Microsoft Office tools such as Word, Excel, and Outlook
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Your own vehicle with valid driver’s license and insurance
• The ability to travel if required

What We Really Love to See

• Bilingual (Spanish and English) is a plus
• Minimum of 1 year experience working with SCRAM products, GPS, and Drug Testing is a plus
• Exceptional Staff Management Skills – You can manage a diverse team of performers in multiple offices.
• Customer Service Skills—You can manage difficult or emotional client situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Interpersonal Skills—You focus on solving conflict, not blaming. You maintain confidentiality. You are a good listener who can keep emotions under control, and you remain open to other’s ideas and trying new things.
• Strong Oral Communication Skills—You speak clearly and persuasively in positive or negative situations. You listen and get clarification, respond well to questions, demonstrate group presentation skills, and participate in meetings.
• Ethics—You treat people with respect, keep commitments, inspire the trust of others, works with integrity and ethically, and uphold our organizational Core Values.

What We Offer

SCRAM Companies offers a generous Paid Time Off (PTO) program, paid holidays, and a 401(k) plan that includes an employer matching contribution.

Salary Range for this position: $65,000 to $75,000.

• In addition, employees working 30 hours or more per week, on average, are eligible for health and welfare benefits including: medical coverage, dental coverage, vision coverage, FSA, HSA, and additional programs.
• Our organization also encourages involvement in giving back and allows one paid day off per quarter for volunteering.

Advocating for a Diverse and Inclusive Organization

At SCRAM Companies, we recognize and celebrate the importance of inclusiveness in our efforts to inspire, develop, and promote team members who reflect the diversity of our communities. Our company is respectful and inclusive of all beliefs, values, abilities, personal preferences, and cultural and socioeconomic backgrounds. We recruit and celebrate staff who cherish the diversity of our people and the communities in which we live and work. We are committed to creating an environment where everyone feels welcome, including our clients, our customers, and our own team members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms and to smell