Job description
The Receptionist / Telephone Operator is responsible for promptly and accurately answering a high volume of incoming calls for the Corporate Campus Switchboard in a courteous and professional manner.
Responsibilities include, but are not limited to:
- Route incoming calls, in a fast paced, high call volume environment to the business units/individual with accuracy and efficiency.
- Greet and assist visitors arriving in reception area.
- Coordinates with team members to ensure proper coverage of the reception area.
- Handle all calls and visitors in a professional and courteous manner.
- Issue temporary access cards to existing employees as needed, record on the temporary card log and ensure all temporary cards issued are returned.
- Assist with the sorting and distribution of high-volume mail and route to the different departments.
- Assist with research of statements, checks and deposits.
- Alert management of any issues with phone lines or call routing to ensure timely resolution.
- Alert management of any call trends that may indicate issues impacting customer experience.
- Perform other duties as assigned.
Required Skills:
- Demonstrate a professional manner and tone.
- Knowledge of departments function within the bank to accurately direct calls.
- Excellent customer service skills.
Required Experience:
- High School Diploma or GED and a minimum of 1 year of telephone operator experience.
- Minimum 2 years of telephone operator experience preferred.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.