Receptionist - Part Time - Evenings & Saturday
Job description
Part Time Evening/Weekend Receptionist
POSITION SUMMARY: Responsible for answering incoming calls for the campus and routing inquires in a prompt, accurate and professional manner. Enter and update all admission information and data in CRM as needed. Provide clerical support to the admissions office coordinator and DOA.
Hours are Monday - Thursday 5:00 pm – 9:00 pm, Saturday 8:00 am – 1:00 pm. During peak enrollment, assisting with staffing coverage and student events hours may be changed to include Holidays.
ESSENTIAL POSITION RESPONSIBILITIES/FUNCTIONS
- Leads the customer service activities at the point of first contact. (i.e., provide timely, courteous, and proficient service to both internal and external customers)
- Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.
- Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
- Inputs and updates all leads and data in the Lead system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
- Processes correspondence for Admissions department as needed.
- Files and maintains call-in sheets in accordance with current directives.
- Assists Admission Office Coordinator and Lead Receptionist as needed.
- Processes and distributes mail in compliance with U.S. Postal regulations as needed.
- Performs all other assigned duties by the Directors of Admissions.
Education Associate’s Degree
Experience Previous phone/receptionist, telemarketing and/or customer service experience
Effective time management skills
Reliable
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