Receptionist/Office Assistant -Kb706494
Job description
Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Duties/Responsibilities include:
- Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
- Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
- Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
- Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
Skill
- Bi-lingual Spanish or Creole, both spoken and written ability-Highly desired
- High school diploma-Required
- Ability to type 20 words per minute-Nice to have
Job Type: Contract
Pay: $13.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Tavares, FL 32778: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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