Job description

Job Description

Columbia Interventional Cardiovascular

Date: October 2022

Position: Receptionist

Department: Medicine, Cardiology

Job Type: Non-Exempt, Full Time

Hours: Monday-Friday; 9am-5pm (40-hour work week)

POSITION SUMMARY:

Employee must support an efficient, patient focused practice flow as directed by the Practice Manager or management. Performs tasks related to scheduling of patient visits, patient in-take process, answering telephones, and front desk operations. Provide administrative support as required by physicians.

REPORTS TO: Practice Manager/Supervisor of Operations

KEY JOB DUTIES AND RESPONSIBILITIES:

• Meet and greet patients and collect co-payments/time of service payments /past due balances
• Verify patient’s insurance eligibility, resolve edits, update insurance screens and enter insurance referrals into referral module
• Update and confirm patient demographics
• Identify the need for and collect referrals, enter referral into proper module
• Link referrals to visits to ensure reimbursement and proper decrementing
• Process patient arrivals quickly and efficiently according to office protocols
• Secure and record all types of monies collected throughout the day in accordance with Columbia guidelines
• Assist as needed with scheduling/confirming/rescheduling bumped appointments in electronic system
• Pre-registering patient within electronic health record (EHR)
• Mailing of patient pre procedure/ diagnostic prep information
• Enter Recall/reminder of patients to ensure highest level of quality and continuity of patient care
• Maintain complete understanding of all managed care plans
• Invitation to patient portal
• Observe HIPAA regulations at all times
• Communicate effectively and professionally with co-workers, managers and patients in all interactions
• Attend regular staff meetings
• Maintain a neat, professional appearance and work area
• Adhere to all company policies as outlined in the Service Corp Employee Manual
• Direct patients to their appointment destination.
• Notify Auth Team of testing, procedures added within one week of scheduling
• Scan registration forms, insurance cards, referrals and other documents collected at the time of registration
• Monitor waiting room for patients waiting longer than their schedules appointment/communicate if physician is running late

QUALIFICATIONS:

The candidate must be able to work collaboratively within a diverse team of professionals and must be a highly organized and efficient individual. The candidate must have excellent communication skills and be able to work individually and as part of a team. The candidate must acknowledge that the patient is our highest priority.

• Must be able to manage multiple cross-functional communications and process messages in a timely manner.
• Must possess strong communication skills and the ability to speak with many diverse stakeholders.
• High School graduate or equivalent; Associate degree - preferred
• 2-3 years of related experience in a high patient volume ambulatory setting
• Knowledge of medical terminology

WORKING CONDITIONS &PHYSICIAL REQUIREMENTS:

Ability to sustain prolonged sitting, typing and viewing a computer screen

Manual dexterity sufficient to type on a keyboard

CUSTOMER SERVICE & CODE OF CONDUCT:

Employees are expected to maintain the highest standard of conduct in hospitality, excellence, appearance, attitude and respect and to use their best judgment in all interactions with customers.

Customers include: Patients, Coworkers, Physicians, Hospital employees and any others an employee they may come in contact with.

Employee Signature: ________________________________ Date: _________________________________

Manager Signature: _________________________________ Date: _________________________________

Job Type: Full-time

Pay: $20.05 - $32.93 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Goshen, NY 10924: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Related experience in a high-volume setting: 2 years (Required)

Work Location: One location

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