Purpose of Your Job Position

The primary purpose of the job position is to assume switchboard/phone system responsibilities, greet residents, families, visitors, volunteers, auxiliary and staff. Monitors lobby entrance and completes general office responsibilities while ensuring a safe environment.

Working Conditions

Works mainly in the lobby but may travel throughout the facility is necessary.

Moves intermittently during work hours.

Sits, stands, pushes, bends, stoops and walks intermittently through the workday.

Is subject to frequent interruptions.

Is involved with residents, personnel, visitors, government agencies, etc., under all conditions and circumstances.

Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.

Communicates with medical staff, nursing personnel and other department personnel.

Works beyond normal working hours, and in other positions temporarily, when necessary.

Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post – disaster, etc.).

Attends and participants in continuing education programs.

Is subject to injury from falls, burns from equipment, bruise, scratches and odors, etc throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke and the air contaminants.

Is subject to exposure to infectious waste, diseases, conditions, etc., including but not limited to TB AIDS and Hepatitis B. Bloodborne Pathogen Exposure – Category One (High Exposure Risk).

May be subject to the handling of and exposure to hazardous chemicals.

Education & Qualifications

Graduate of an accredited high school or GED preferred.

Computer knowledge required.

A physical examination and/or evidence from a physician indicating freedom of communicable disease to be available upon employment.

Must be in good physical and mental health.

Ability to work independently or part of a group.

Effectively communicate with others.

Experience

Previous receptionist experience is desirable.

Experience in a long-term care setting preferred.

Specific Requirements

Must possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.

Knowledge of elderly ill and/or disabled.

Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.

Basic understanding of following step-by-step procedures.

Follows and understands written and oral directions.

Knowledge of equipment used in long-term care (e.g., lifts, wheelchairs, Geri chairs, and scales).

Must not pose a direct threat to the health or safety of other individuals in the workplace.

Physical and Sensory Requirements

(With or without the aid of mechanical devices)

Must be able to move intermittently throughout the workday.

Must be able to speak and write the English language in an understandable manner.

Must be able to cope with the mental and emotional stress of the position.

Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.

Must function independently and have flexibility, personal integrity, and the ability to work effectively with resident personnel, and support agencies.

Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.

Must be able to push, pull, move, and/or lift a minimum of 50 (fifty) pounds to a minimum height of 4 (four) feet and be able to push, move, and/or carry such weight a minimum distance of 2 (two) feet.

May be necessary to assist in the evacuation of residents during emergency situations.