Job description

About Us: For 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.

*
The Opportunity: *We are seeking to hire a Receptionist to join our Health Center Administration Team. This individual will work in our main lobby, serving as the first person to greet clients, visitors, and family members. The Receptionist is responsible for checking these individuals in and notifying staff of their arrival. Our Receptionists are often the first people who agency visitors see – they reflect our mission of hope and recovery in their interactions with clients and visitors.

*
What You’ll Do:*

• Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual’s arrival, and monitoring the flow of traffic.
• Operate a 21-line switchboard; receiving, screening, and routing telephone calls to appropriate staff.
• Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments.
• Generate the Appointment Checklists for the following day’s psychiatric appointments.
• Update the Televox file for appointment reminders daily.
• Retrieve overnight messages and route these to appropriate staff or return calls as necessary.
• Maintain adequate supplies for the department, ordering additional supplies as needed.
• Maintain Aldi vouchers, client checks, and bus tickets.
• This position is full-time (40 hours a week) working normal business hours.

*
What We’re Looking For:*

• High school diploma/GED required.
• A minimum of three years clerical support experience, showing skills in data entry, alphabetical sorting, and more.
• Basic switchboard/receptionist experience and scheduling experience preferred.
• CSS requires all employees to be fully vaccinated against COVID-19, subject to accommodation.
• Strong customer service skills.
• Excellent organizational, attention to detail and communication skills.
• Ability to work in a team environment.
• Commitment to confidentiality, following rules of HIPAA.
• Proficiency in Microsoft Outlook.
• Skill in managing time and meeting deadlines.
• Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society and/or your personal beliefs.

*
What We Offer:*

• Pay for this position starts at $13-15/hour
• Working within in a mission-driven, highly engaged environment
• A supportive, professional workplace with excellent resources
• Engaging, autonomous atmosphere
• Professional Development Assistance and Education Assistance Program
• Program-Site Eligibility for the Public Student Loan Forgiveness Program
• 401(k) with 5% employer contribution
• 10 paid holidays and 15+ days of PTO annually
• Health, Dental, and Vision insurance
• Subsidized membership to local YMCA branches
• Life insurance and short- and long-term disability

Company's website: www.cssbh.org
Company's Facebook page: https://www.facebook.com/103601489691547/
Community Support Services is an Equal Opportunity, Affirmative Action employer: EEO/M/F/Vet/Disability, with an active interest in Diversity and Inclusion.
Community Support Services requires employees to be vaccinated against COVID-19 as a condition of employment, subject to accommodation.

Job Type: Full-time

Pay: $12.76 - $14.82 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.