Job description
Job ID: 481779
Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.
About Us
Pebble-Tec, a division of Oldcastle APG is a Scottsdale-based company that sources, processes, and distributes swimming pool and backyard products to an entrenched customer base and is well positioned for continued growth through organic initiatives, including international expansion, as well as through acquisitions. The company has been a driving force in the transformation of the pool building and remodeling industry.
Summary
We are seeking a Regional Quality Assurance Manager who will report to the Director of Quality Assurance and be responsible for providing training and ongoing support to Pebble Technology, Inc’s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related filed.
Responsibilities
Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer baseCommunicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
Travel to multiple installers and builders within your region on scheduled visits and/or to address urgent issues
Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
Communicate with Pebble-Tec Sales Managers to ensure that we are providing a seamless customer service experience
Document and update all customer interactions in company customer service software, forms, and reports
Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
Other duties as assigned
Requirements
Experience regarding pool plastering, pool service, cement finishing, or an educational degree in a construction related field preferredOrganizational ability – able to plan, prioritize, organize, and monitor activities and projects
Construction/manual labor experience a plus
Bilingual (English/Spanish) strongly recommended
Travel up to 75% in within region (day and overnight)
Ability to lift up to 50 lbs.
What CRH Offers You
Highly competitive base pay- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability-If you want to know more, please click on this link.
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