Job description
The Quality Assurance Trainer will aid the leadership team in ensuring that QAS’s are trained in a consistent, efficient and timely manner with a clear focus on the Customer Experience, Sales Integrity and the QA Certification process. The trainer will be responsible for training efforts cross all assigned Sales locations to ensure new and existing QAS’s are trained on all aspects of the QA process including, but not limited to, Sales Integrity, Customer Experience, contract documents including presentation of documents, product knowledge, systems and all Sales/QA processes. The trainer must possess a strong track record of integrity, compliance, cancellation rates and contract efficiencies. This associate will conduct both in person and virtual training, as well as offer recommendations and support for improving and enhancing the existing processes. Trainer will ensure national initiatives & processes are carried forward and consistent across all sales locations.Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
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