Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Nashville, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

As a Quality Analyst, COE, you will assess the overall quality of performance by moderation sites and ensure compliance to policy and process. You will ensure all assigned tasks are executed and deliverable. You will review TikTok content, often of a graphic nature, and enforce policy decisions related to content. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. You are proficient in communicating findings back to leadership in a timely manner.

Responsibilities

• Maintain expert understanding of TikTok’s policies, procedures, app features, and internal documents.
• Identify improvement areas for moderator performance and work closely with internal stakeholders and site leadership to prepare solutions.
• Participate in weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.
• Work on AdHoc projects as requested by leadership.
• Perform weekly Audits across multiple workflows and Lines of Business.
• Perform data analysis into problematic error trends, document, and report findings to leadership and key stakeholders.

Qualifications

• BA/BS Preferred
• Intermediate proficiency in Google Sheets, Microsoft Excel, and other Data Management Platforms
• Experience working in a start up environment or on new teams/workflows in established companies

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@tiktok.com

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