Who we are:

Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products, and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA, we are experiencing over 30% growth over the last several years, which provides great career opportunities in the future for the right candidates.

Sixt hires service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.

The Call Center Department is looking for a Quality Analyst to develop and support the coaching, monitoring and quality performance of the call center agents. The successful candidate will work closely with various departments to perform quality monitoring and coaching to ensure a high level of one-contact customer resolutions and customer retention. The ideal candidate possesses the following attributes:

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  Must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

• Demonstrate strong attention to detail

• Analytical and problem-solving abilities

Key Responsibilities:

• Ensure that the end product meets the minimum quality standards, is fully functional and user-friendly.

• Implement and monitor templates to assess functionality, reliability, performance, and quality of the customer service response.

• Monitor agent responses to customers to ensure quality is being met and proper answers are being delivered.

• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

• Investigate customer complaints and product issues.

• Experience in quality inspection, and auditing.

• Excellent communication skills, both written and verbal.

• Strong analytical and problem-solving skills.

• Meticulous attention to detail.

• Basic computer navigation skills and knowledge of Microsoft Office Applications.

Additional Information

Benefits:

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

www.sixtcareers.com

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!