West Michigan Credit Union is looking for a talented individual to join our team as a Part Time Teller in Big Rapids. Our Tellers are responsible for providing members with professional and confidential service while handling their transactions by phone, in person, or by mail.

About West Michigan Credit Union:

West Michigan Credit Union is a not-for-profit financial cooperative chartered and regulated by the State of Michigan. We are a local member owned and operated credit union governed by a Board of Directors elected by our membership.

The primary purpose of this position is to assist West Michigan Credit Union to live out its mission, “Working together as the most trusted resource to help our members’ financial lives be simply better,” by delivering outstanding service to both members and internal members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

Your Skills:

• High school diploma or GED.
• Customer service background.
• Able to pass a background check.
• Must have excellent communication skills.
• Must be detailed oriented.

Responsibilities:

• Meet all internal and external service expectations as measured by the Internal Service Survey and MemberView.
• Must possess adequate product knowledge
• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.
• Answer phones promptly and professionally.
• Cross sell credit union services including loans and be able to identify paperwork needed to begin process.
• Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.

Our Benefits:

• 401K plus company contributions
• Flexible schedule
• Paid time off