Job description

Supervisor

As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross functional development through the brand’s quarterly DOR rotations and Module-Based Leadership Training Program.

The North Face, a VF Company

At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.

The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product.

We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.
By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

How You Will Make a Difference

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation around The North Face products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

• 1+ years of store management experience in a fast-paced, highly engaging retail environment
• Proven ability to meet and exceed sales results
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Excellent communication skills, both verbal and written
• Ability to prioritize tasks in a fast-paced store environment
• Proven ability to meet business goals by driving results through store team
• Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store’s customer base
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building
• Excellent decision-making ability in a fast-paced environment
• Detail orientated
• Proficient computer skills including word processing, spreadsheets, and software programs

Preferred

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred.
• High School Diploma or GED

Physical:

• Required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl.
• Occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

NEVER STOP EXPLORING™

Love wild places. Spark curiosity. Dare to disrupt. Create community. Lead with integrity

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

We just have one question. Are you in?Assistant Store Manager

As the Assistant Store Manager, you will lead, develop and motivate a team of brand advocates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards.

The North Face, a VF Company

At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.

The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product.

We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.

By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

How You Will Make a Difference

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Supervise floor coverage and activities, including opening and closing the store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Foster an environment of development and accountability.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensure merchandise on the selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

• 3 or more years of store leadership experience in a fast-paced, highly engaging retail environment
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Effective communication skills, including both written and verbal
• Proven ability to meet and exceed sales results
• Proven ability to meet business goals by driving results through store team
• Excellent decision-making ability in a fast-paced environment
• Detail orientated and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Proven ability in leading the delivery of a high level of customer service in a retail environment

Preferred Qualifications:

• Experience leading and developing a team of 20 or more associates
• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales
• Associate Degree (AA) or equivalent from two-year college or technical school

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

NEVER STOP EXPLORING™

Love wild places. Spark curiosity. Dare to disrupt. Create community. Lead with integrity

Principal Accountabilities:
This job profile is for use in standard volume retail stores (less than $5M in annual revenue).* Under broad supervision: * Support the daily operations of retail stores * Perform a variety of routine and non-routine assignments * Assist with merchandising, buying, pricing, and marketing assignments

Knowledge & Skill Requirements:
* High school diploma or equivalent education; Associate’s degree preferred * Three to five years of experience preferred

Knowledge & Application:
* Requires technical know-how and broad understanding of the subject area* Requires understanding of many different and unrelated processes and methods* Includes the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data* May require vocational qualifications and role holder may be working toward a professional qualification

Problem Solving:
* Encounter problems which are varied but similar* Requires some fact finding in order to fully understand the issue and consider the most appropriate response* Responses will be drawn from pre-established solutions from which the role holder will need to select the most appropriate* Guided by defined and documented process although may occasionally be expected to adapt solutions for specific situations

Interaction:
* Conveys and exchanges basic technical or factual information with colleagues/clients/customers* May require the initiation of contacts to resolve and discuss mutual problems or collaboration on procedures or transactions* Audience is typically knowledgeable about the subject matter* Written responses are presented in a variety of formats* Requires awareness of cultural differences and adapts style accordingly

Impact:
* Impact varies between immediate and short term (less than one year)* Activities limited to weekly/monthly planning* Scope of impact will be at the department or team level* Results impact the immediate work area, although in customer facing roles may impact the department

Accountability:
* Accountable for quality and timeliness of own deliverables* May be responsible for up-skilling new starters* Financial accountability will be confined to awareness and management of cost in relation to own work* Performance measured against predefined annual objectives

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

We just have one question. Are you in?

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Retirement plan

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Burlington, MA 01803: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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