Job description
PT Ground Handler
The Company
Modern Aviation (the “Company”) is a private equity-backed, platform company launched in 2017 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation’s strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements.
Primary Purpose of the position
The PT Ground Handler position requires an individual who understands the value of excellent customer service and the ancillary services that are provided by Modern Aviation to our customers. This position will communicate and provide the necessary resources and services to meet the customer's needs. The Ground Handler will report to the Line Service Manager and will work with the complete management/supervisory team to ensure prompt responses to our customer's inquiries and requests, and to immediately notify the proper manager/supervisor in the event of any issues or concerns. The position requires the Ground Handler to work both inside the Executive Terminal and outside on the Aircraft Parking Ramp.
Essential Functions:
- Meeting, greeting, and welcoming the passengers and flight crews of customer aircraft that arrive on the aircraft parking ramp
- Directing the customers to the terminal facility for facility use or to meet guest's picking them up
- Positioning rental vehicles to meet arriving aircraft so the customer can drive themselves to their destination where applicable
- Assist with the offloading of luggage/baggage
- Escort customer vehicles on and off the airfield when necessary
- Once the passengers are taken care of, assist the flight crews with any service needs they may require including baggage and transportation assistance
- Direct the flight crews to the terminal for placing any fuel or service orders
- Assist the flight crews with trash removal and cleaning of the interior of the aircraft when requested
- During departure preparation, assist the flight crews with delivery of catering, coffee, ice, and newspapers
- Follow up and ensure all fuel and service orders for departure have been completed so the aircraft can depart on time
- Assist with loading of luggage from the baggage carts or transportation vehicles into the aircraft
- Returning rental vehicles from the aircraft parking ramp to the vehicle parking Jot
- Assist fellow teammates where applicable when not servicing the customer
- Thank the customers for their business and visit, welcome them back to visit again
- Assist with improving Best Practices to provide Excellent Customer Service
- Complete any other duties assigned by Management
Skills:
- Must be well organized
- Must be able to multi-task throughout the shift
- Must possess good communication skills including written, verbal and radio communications
- Must understand the phonetic alphabet and aviation acronyms
- Must maintain good working relationships with fellow teammates
- Must have customer service and/or line service experience
- Must have the ability to learn and understand safety procedures, including the possible hazards on the airfield
- Must have the ability to learn/use various computer software and Point of Sale systems
- Must be able to work well under pressure
- Must have the ability to make operational decisions when necessary
- Must have a valid State Driver's License
Qualifications:
Must have at minimum a High School Diploma or equivalent. An Associate Degree in aviation/business related field is preferred. Minimum of two years in a customer service representative or line service technician position. Must possess a valid driver's license and be able to pass an airport security background check. Must be able to read, write, and understand the English language.
- Clean background check and drug screen.
Reports to: Customer Service Manager
Salary: $15.50 per hour
Supervisory Responsibility: This job has no direct supervisory responsibilities.
FLSA Status: This position is nonexempt.
Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.
Travel: This position requires no travel.
Physical Requirements: Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends. Regularly lift and/or move up to 50 pounds.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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