Project Support Specialist - Administrative Assistant

Full Time
Rochester, NY 14623
Posted
Job description
Overview:
Working under the supervision of the Eleversity Customer Service Lead, the Project Support Specialist has the responsibility for providing administrative support, training calendar development and customer service for the Innovations in Employment Supports Project. The Project Support Specialist will also ensure the smooth execution of online educational events as needed. The Project Support Specialist will support and promote the mission, vision and values of Heritage Christian Services, Inc.

Responsibilities:
  • Assist in creating monthly training schedules for the Innovations in Employment Support Project
  • Coordinate training assignments for Eleversity training staff
  • Reserve and prepare conference and training space for in-person trainings and special events
  • Assist participants with using the online registration platform
  • Provide customer service to participants by responding to emails and phone calls in a timely manner
  • Prepare physical educational materials as needed
  • Maintain and update Eleversity’s database, website and social media page
  • Create and send training announcements, informational flyers, and any need correspondence to partner agencies and training participants
  • Collect and analyze data to support completion of monthly/quarterly reporting
  • Support Innovations trainings by:
    • Providing technical assistance to class participants
    • Assisting the trainer with attendance
    • Monitoring class participation and professional behavior
    • Distributing training materials or handouts to participants
    • Answering questions or concerns
Qualifications:
    • 1-2 years’ experience providing administrative support
    • Professional phone and email skills
    • Excellent customer service skills
    • Proficient in Microsoft programs including Word and Excel
    • Ability to learn and use Zoom video conferencing software
    • Ability to manage multiple training calendars and data base records
    • Ability to work independently
    • Professional appearance and demeanor
    • Strong attention to detail

Our Commitment to Equity and Justice


We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

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