Company Profile:

Interstate is a fast-growing, family-owned company specializing in janitorial services with operations throughout North America. We hire dedicated employees who are committed to making a difference. Every day we create opportunities that allow our team members to grow and reach their full potential. Come join the family & WORK HAPPY!

Job Summary:

The Project Manager/Delivery Manager is responsible for successfully managing all new start-ups as well client projects and work orders. You will develop and manage opening planning tools, budget tracking reports and resource schedules to promote successful startups across all new locations. You will support our field teams to ensure that they have the proper resources to successfully open a new location on time, on budget and with the right amount of pre-defined successfully trained associates. This role will work with a cross-department team to gather, share and consolidate data relevant to the client startup process. In addition, this role will be responsible for helping to manage Company assets post client terminations. The key areas of responsibility include ensuring successful start-ups as well as client-driven project work.

About You:

You have at least 7 years of diverse business / project management experience. You’ve been responsible for managing company assets and spending. You are genuinely passionate about helping companies scale and have experience with firms experiencing significant YoY growth. You enjoy the challenge of building something new, have experience with leading change management among a primarily hourly workforce and can work across departments and levels of an organization to get both support and alignment. You are self-motivated, organized, able to manage multiple responsibilities at the same time while successfully driving Company policies to our field teams. You understand how to influence without always having formal authority, and you are creative in terms of deploying and spending resources. You are passionate, respectful and enjoy a sense of accomplishment from a job well done. You are not afraid to challenge the status quo and you thrive in an environment that provides autonomy to those who prove successful. You understand and can manage through technology.

Duties and Responsibilities:

NEW BUSINESS START-UPS / TERMINATIONS

• Responsible for the overall scheduling, delivery and successful execution of all new contracted startups throughout the organization.
• Successfully schedule field team assigned to a start-up, based upon field team portfolios, account size, geographic location, client specifications and financial impact; Ensure specifications, startup kits, supplies/equipment, received, or ordered as required; Ensure all site start-ups are properly documented.
• Follow up with field staff to assure mobilization planning resulted in operational excellence; revise plan when needed to produce intended results.
• Be the internal point of contact for all site start-ups initial performance management issues and client first impressions; Create proactive alerts process for both field and Home Office leadership teams for declining/failing startups.
• Oversee building termination process to eliminate waste and maximize efficiency.
• Reconcile startups and termination budgets, mobilization and planning to capture end results; provide analysis report of actual results to applicable direct reports (supervisors), Director(s) and/or leadership team members.

WORK ORDERS / PROJECTS

• Manage the digital work order / client project process ensuring that all work is tracked, properly priced, approved and executed as defined.
• Follow up with field team to keep projects on track and clients aware of start dates and completion dates of scheduled work. Build a customer satisfaction feedback tool for long term measurement.
• Be responsible for the content and data within each of the digital boards making certain that it is accurate, up to date and communicated as needed to all stakeholders.

FINANCIAL IMPACT

• Be a steward of Company assets including travel and other routine business expenses; Ensure cost control levers and metrics are in place to proactively monitor overall supply spend supporting their alignment with the startup budget.
• Work to ensure all travel and accommodations are within budget and appropriately planned; propose new Travel and Financial Policy changes as needed.
• Share with Field and HO leadership when projects have / are on pace to go over budget.

COMMUNICATION

• Be an advocate of process, people and technology transformation efforts.
• Properly escalate issues that could impact local or national perceptions of Interstate as a preferred facility services provider.
• Support in strategic planning efforts aimed at increasing proficiency, productivity, and efficiency of facility services operations and internal business affairs.

• Minimum 7 years of experience in relevant Project Management / delivery /management roles.
• Experience in Project Management and related functions highly desired.
• Strong technology acumen with experience in multi-prong Project Management.
• Comfortable working with all levels of the organization and across both HQ and field teams.
• Knowledge of the professional services industry; janitorial or facilities maintenance preferred.
• Excellent verbal and written communication skills.
• Ability to build and leverage strong relationships.
• Demonstrated analytical and problem-solving skills.
• Ability to work effectively with minimal supervision both individually and as part of a team.
• Proficient with Microsoft Office Suite.

Knowledge, Skills and Abilities:

• Successful Management of Multiple Projects (PM)
• Excellent attention to detail
• Strong Communication and Presentation Skills
• Management and Leadership Experience
• Critical Thinking, Deep Understanding of Client Delivery Needs and Core Operational Functions
• Ability to Receive Constructive Feedback
• Confident but Humble, Self-Motivated, and Process Oriented
• Strong Financial Acumen including Analysis, Budgeting and Quantitative Experience
• Technology Proficiency including experience with the Microsoft Office Suite.
• Negotiation Skills
• Effectively Prioritizing

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.