Job description

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career at Pella will provide you with training and give you the opportunity to become an expert in your field. Enjoy a fun, fast paced and supportive culture that you can take pride in being a part of. We work hard to ensure our team has competitive pay, excellent medical insurance, bonuses, 401k retirement program, profit sharing and generous paid time off. With our positive culture and family spirit we are passionate about what we do.

The Project Coordinator coordinates Retail Replacement projects from the point of contract through to resolution of post installation service issues. Responsible for coordinating the order entry, purchasing, scheduling, delivery, installation, and recovery of customer orders in a timely manner to ensure that each detail in a customer order is addressed. Works closely with customers, sales consultants, order verifiers, installers, warehouse personnel, delivery personnel, and service coordinators. Must be able to work well in a team environment.

• Scheduling installation of Pella products
• Purchasing product from vendors and our corporate manufacturing facilities
• Scheduling and releasing completed product
• Coordinating delivery of customer orders
• Managing recovery process for shortages and damaged product
• External and internal customer contact
• Scheduling service appointments
• Ordering Parts
• Recording key dates and activities related to a Retail Replacement project
• Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, OSC, OMS, etc.).
• Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
• Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: One location

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