Supplemental Information

The Program Monitor (Quality and Care Coordinator) is responsible for monitoring key eliminates specific to Council on Accreditation (COA) standards, Patient Center Medical Home (PCMH) standards and guidelines, Uniform Data System (UDS) measures, and Healthcare Effectiveness Data and Information Set (HEDIS) measures pertinent to JeffCare

JeffCare, a program of Jefferson Parish Human Services Authority (JPHSA), is a Federally Qualified Health Center (FQHC) comprised of two Health Centers. JeffCare's goal is integration of primary care and behavioral health services to best serve the needs of the population; and, empowerment of individuals to achieve improved quality of life through the provision of effective services, delivered in an environment of integrity and respect. This position works closely with the Registered Nurse (RN) Clinical Quality Program Monitor assisting in the overall compliance responsibilities and provision of quality care within JeffCare, a program of JPHSA. This position is supervised by the RN Manager (Clinical Quality Program Monitor).

95% Quality of Care and Program Monitoring Specialist

• Maintains a working knowledge of Council on Accreditation (COA) standards, Patient Center Medical Home (PCMH) standards and guidelines, Uniform Data System (UDS) measures, and Healthcare Effectiveness Data and Information Set (HEDIS) measures pertinent to JeffCare.
• Assists the RN Clinical Quality Program Monitor in monitoring the quality of care provided in JeffCare as follows:
• Monitors care of individuals served to ensure they are receiving the right service at the right time in the right place through EHR registries and chart audits;
• Provides recommendations and implementation support when processes and procedures do not support improved health of individuals served;
• Reports on staff compliance with JeffCare treatment protocols and how compliance or lack of compliance impacts client outcomes;
• Monitors data required for performance indicators and other reporting requirements to ensure collected appropriately;
• Oversees the entire process for JeffCare customer satisfaction surveys and PCMH required surveys: compiling the data, and delivering the data to the Quality and Care Coordinator for analysis;
• Provides, compiles and assists with data collection for monthly Clinical Quality Measures (CQM);
• Participates and assists with collection and review of data collected for JeffCare's annual UDS report;
• Promotes ongoing supports of Council on Accreditation (COA) and Patient Center Medical Home (PCMH) certification by assisting with procedure development and data collection;
• Monitors Healthcare Effectiveness Data and Information Set (HEDIS) measures, and provides feedback to the RN Clinical Quality Program Monitor regarding required documentation and/or services to improve JeffCare's measures;
• Participates in multidisciplinary/integrated team huddles to update the team and problem-solve issues specific to COA, PCMH and HEDIS data collection and compliance;
• Reviews reports as generated by JeffCare for quality improvement and appropriate care opportunities;

5% Completes other duties as assigned to meet the needs of JeffCare and/or JPHSA

• Completes all required in-service/trainings in order to keep skills current as well as adhere to all JPHSA and JeffCare policies and procedures, accreditation standards, and civil service rules.
• Participates in supervision per JPHSA Staff Development and Supervision Guidelines.

Physical Requirements:

• Light work. (Exerting up to 25 pounds of force frequently to move objects. Requires exertion of greater force and movement than that for sedentary work but may sit most of the time).
• Stooping. Bending the body downward and forward at the waist; requires full motion of the lower extremities and back muscles.
• Reaching above or below shoulder height. Extending hand(s) and/or arms with any degree of elbow flexion; away from the body.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position to-position.
• Grasping. Applying pressure to an object with the fingers and palm.
• Repetitive motion. Substantial and repeated movements of the wrists, hands, and/or fingers.
• The worker is not substantially exposed to adverse environmental conditions (such as in a typical office or administrative work).

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *

** Note regarding the advertised pay range : The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire .

For further information about this vacancy contact:
Scott Leonard
Jefferson Parish Human Services Authority
3616 S. I-10 Service Road West, Metairie, LA 70001
Sleonard@jphsa.org

Jefferson Parish Human Services Authority and its programs (JPHSA) participate in E-Verify
Federal law mandates all employers to verify the identity and employment eligibility of all persons hired to work in the United States. All new hires at JPHSA are subject to employment eligibility verification through E-verify.
E-Verify is for Everyone.
For more information on E-Verify, please contact the Department of Homeland Security at 888-897-7781 or visit https://www.uscis.gov/e-verify

Qualifications

Job Concepts

Function of Work:
To perform research, analysis and policy management activities related to statewide health or social service program(s).

Level of Work:
Advanced.

Supervision Received:
Broad from a Program Monitor Supervisor-DHH or higher level.

Supervision Exercised:
None.

Location of Work:
Department of Health and Hospitals; Human Service Districts as established; and other social service entities as established by an approved DSCS Allocation Criteria Memorandum.

Job Distinctions:
Differs from Program Monitor Supervisor-DHH by the absence of supervisory responsibility.

Differs from Program Manager 1-A-DHH and Program Manager 1-B-DHH by the absence of responsibility for administering small or less complex statewide program(s).

Examples of Work

Assist with coordination, management and monitoring of statewide program(s).

Plans and coordinates the monitoring and reporting process for statewide program(s).

Develops and implements policy procedures for statewide program(s).

Monitors contracts for adherence to deliverables. Monitors service providers for compliance with federal/state guidelines and financial solvency.

Writes, negotiates and processes programmatic and budgetary contracts; initiates and negotiates contracts for new clinic agencies.

Assists with the writing and managing of grant funds.

May provide functional supervision to regional employees.

Analyzes data to track training and technical assistance needs. May conduct or coordinate training for agency staff.

Presents information to community partners and to relevant agencies.

Prepares and reviews reports from facilities and other programs outlining statistical analysis and trends.

Serve on various committees for the purpose of formulating of policies and quality assurance methods.

Assesses regional needs related to resources, information gaps and barriers to service.

Implements provider recruitment strategies to address resource and service needs.

Assists rural and underserved communities in their efforts to secure grant funding for community-based projects to improve access to local health care services by way of: skill-building, training, grant writing, technical assistance, etc.

Monitors expenditures and accounts payable for grant and contract deliverables.

Tracks occurrences and participates in investigations.

Coordinates and maintains department's internal monitoring procedures for legislation.

Coordinates with Information Technology staff for the design and maintenance of data reports.