Job description

Program Manager

FLSA Status: Exempt
Hours: Full-Time Reports to: Assistant Director of Residential Services

Position Summary: The Program Manager is responsible for the management of Richcroft residential services that are provided within the Residential Department.

Reporting to this position: The Program Manager is responsible for the supervision of 5 licensed homes, residential supervisors and direct care staff.

Primary Job Function(s):

• Overall management of the assigned homes.
• Develop and maintain a positive working relationship with other organizations, families, and government officials
• Ensure that the health and safety needs of individuals who receive services are met consistent with COMAR, Center for Medicaid Services, Board of Nursing regulations, accreditation standards, and Richcroft’s’s policies and procedures.
• Write outcomes, goals, and strategies as part of the Individual Planning process, work with the Residential Quality Manager to ensure that progress is being made towards the achievement of those outcomes, goals, and strategies.
• Ensure that medical services for individuals who receive services are completed as required.
• Conduct, and document, one-on-one supervision meetings with Residential Supervisor at least once per month.
• Use Richcroft’s database to ensure accurate and timely input of data and information.
• Ensure that employees are scheduled for shifts, that staff are using Richcroft’s time management system, and to avoid excessive use of overtime.
• Be on-call 24/7 for your assigned homes.
• Conduct quarterly home visits and ensure follow up actions on identified issues are completed.
• Ensure that all staff understand and work toward fulfilling the mission of the agency.
• Assist Residential supervisors in preparing for Personal Planning Meetings and individually directed, outcome oriented planning
• Attend and monitor Richcroft’s participation in annual Personal Planning Meetings.
• Evaluate the success of an individuals Individual Plan based on an agreed upon schedule.
• Participation in the organizations management team meetings.
• Attend monthly staff meetings with Residential Supervisors.
• Work closely with the Talent Manager/Recruiter to schedule, interview, and hire new staff.
• Attend DDA sponsored meetings, orientations, and trainings as assigned.
• Monitor Client and household funds
• Review all incident reports and progress reviews for individuals
• Support and guide direct service staff in their efforts to connect clients to their communities
• Conduct periodic, unannounced visits to Richcroft homes
• Ensure timesheets are correct and before submitting to payroll.
• Oversee and supervise petty cash for your homes.
• Maintain a positive and cooperative working relationship with the agency nurse.
• Work closely with the Scheduler to ensure staffing needs are met in each home.
• Ensure all monthly paperwork is reviewed and submitted in a timely manner.
• Other duties as assigned

Qualifications:
Education:

• A Bachelor of Arts degree from an accredited college or university in a human services related area including, but not limited to, Social Work, Psychology, or Education

Experience:

• At least three years of experience in the field of developmental disabilities and one year of supervisory experience.
• Must have access to personal use of a vehicle, to conduct agency business, including the transportation of supported individuals.
• Must have a valid driver’s license and an acceptable driving record as determined by criteria established by Agency’s insurance carrier and Agency policy.

Working Conditions:

• Some evenings and weekends required.
• Some lifting up to 50 lbs.

NOTE: At the discretion of the Director of HR and CEO, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.

ACKNOWLEDGEMENT

I acknowledge that I have read, understand and received a copy of this job position.

____________________ _____________________ __________
Employee Printed Name Employee Signature Date

____________________ _____________________ __________
Witness Printed Name Witness Signature Date

Rev. 11.23.20

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