Office Location:

SUMMARY OF RESPONSIBILITIES:

The Program Manager (PM) is responsible for overseeing AgileOne’s MSP program. The PM works with Client Users, Supplier Partners, and Contingent Workers participating in the MSP Program and/or Technology Suite for AgileOne Accounts. The PM will support and manage the effective and efficient use of the AgileOne Vendor Management Tool, or 3rd party VMS facilitate the processes and manage compliance with the contingent workforce management program defined by the client and AgileOne Management. The PM is responsible for the integrity and accuracy of the account-specific database; management of the Client Services Personnel assigned to the account; and management of an efficient, profitable program in accordance with the projections, policies, and procedures developed by the AgileOne Management Team. The PM will contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers, and contingent workers.

This position is responsible for providing outstanding customer service and generating additional business opportunities throughout the client’s geographic footprint for all vertical of the ActOne Group of Companies.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (for each duty and function listed indicate % of time):

IMPLEMENTATION 25%

• Partner with and support the efforts of the Implementation Team.
• Recruit and hire additional Client Services Staff as needed.
• Provide user training to client and supplier users as needed. This task will be ongoing and continue after implementation.
• Ensure project documentation is updated and archived and can be retrieved for audit, review, and legal purposes.
• Implement and maintain Client’s policies and procedures, ability to document these policies and train additional staff on same.
• Maintain existing support supplier contracts and negotiate contracts with new suppliers as needed.

ACCOUNT MAINTENANCE 50%

• Promote an understanding of the AgileOne Program with managers, suppliers, and contingent workers
• Develop relationships with key managers/end users to develop additional business opportunities.
• Act as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements.
• Act as point of contact for systems issues between client or suppliers, and System Development Team.
• Ensure the timely delivery of regular billing and any required management reports to client, suppliers, or corporate office.
• Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries.
• Identify and promote opportunities for other ActOne Group Companies when possible.
• Conduct regular reviews (usually quarterly) to survey client satisfaction with both AgileOne and Supplier Performance.
• Support Branch offices and suppliers in increasing business through periodic meeting to discuss recruitment, trends and challenges.
• Create and maintains a Client Project tracker, memorializing every project and commitment agreed upon with the client.
• Make use of information contained in the tracker to build problem resolution skills and to maximize the quality of support and the timeliness with which it is provided to customers.

CLIENT SERVICES TEAM MANAGEMENT 25%

• Hire, train and manage the Client Services Professionals and support staff.
• Motivate, encourage and develop staff through ongoing training and mentoring.
• If managing multiple client sites, develop a meeting schedule to promote communications and promote team environment.
• Other duties and special projects as assigned.

TASKS MAY INCLUDE THOUGH ARE NOT LIMITED TO:

DAILY

• Pull engagement reports for all new contingent worker starts
• Document exceptions to client’s rules/policies
• Document items on issues log for weekly review with manager
• Project meetings, process improvement, issue resolution, communications of updates
• Relationship development with managers and suppliers (catch-up meetings, water-cooler conversations)
• Best practices to continue streamlining processes and produce cost savings (decrease/eliminate manual tracking/process log)
• Meeting with client stakeholders and end users
• Create ad-hoc reporting as needed - involve Shared Services / Power BI as needed
• Practicing good communication etiquette (emails, VMs, Texts, meetings etc.)

WEEKLY

• Meet with team to discuss challenges and document action items
• Client AP Meeting (if needed)
• Review invoice delivery
• Review program metrics (HC, Spend, etc.)
• Adjustments to BST
• Requisition meeting with Client Services Professionals (SLAs, req volume, headcount, aging, etc.)
• Hosting supplier conference call to discuss program issues /what's going well
• Training Hiring Managers
• Training Suppliers
• Stakeholder reporting meetings to discuss headcount, system audits, req volume, open req etc.
• Verify assignment management of CSPs (ending assignments, extensions approvals, replacements/backfills etc.)
• Review special bill TBDs and updates

MONTHLY

• Supplier set up audit
• Run active engagement report, document spend vs # of assignments, discuss with CSPs and client
• Cost saving workbook preparation - and discussion with client
• SLAs workbook preparation - and discussion with client
• Review team call meeting minute and update action log
• Review SLAs and audit processes/internal performance metrics
• Review VMS release notes during team meetings
• Review system update requests for estimated time of activation
• Billing Report
• System Admin Configuration audit (job titles, supplier usage, surveys, etc.)
• Audit VMS for data integrity (rate card, MU, bill rate compliance)
• Extension/tenure management and report - review reporting before sending to client
• Meet with Agile One departments for issue resolution (SPE, BD, Billing, Legal, etc.)
• Account Plan update (by the 15thof each month)Monthly CS report
• P&L review with team
• Training/workshop attendance

QUARTERLY

• Review supplier performance (Score carding activity)
• Create preferred supplier list based on performance metrics/ share strategy w client
• Hold supplier meetings to discuss program details
• Review and updated SOP
• Review and update Config Summary
• QBR preparation
• Program executive newsletters (Safety, etc.)
• Governance council, meeting
• Team one on ones
• Client meetings
• Review career roadmaps/performance with team
• Review Account Plan with manager

ANNUALLY

• Client and Supplier quality surveys
• Team member roadmaps
• Audits
• Update client/supplier/temps user guides
• Supplier optimization
• Supplier rationalization
• Connect Conference
• Account Plan review - in depth
• Budget creation
• All-Star certification / SharePoint Documentation Compliance
• MBOs calculation

SUPERVISORY RESPONSIBILITIES/# OF STAFF: Directly supervises AgileOne Client Services Professionals, and support staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: This individual will have at least 5 years in Staffing, On-Site Management (Staffing Environment), program management of MSP programs, or National Sales with Fortune 500 companies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of labor and employment laws, i.e. Wage & Hour, FLSA, EEO, OSHA, etc.
• Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.
• Excellent verbal and written communications.
• Professional appearance.
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable and a team player.
• Available to work overtime.
• Energetic and able to work well in a fast paced environment.
• Ability to interact with client Director level and above.

EDUCATION REQUIREMENT: Bachelor’s degree (B. A.) or equivalent combination of education, experience and training.

JOB EXPERIENCE REQUIREMENT:

• At least five (5) years of related management and leadership experience within the staffing industry, i.e. managing a contingent staffing function.
• Proven experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier/contractor management.
• Demonstrated experience in operational and financial functions such as profit & loss and budgeting) as well as associated tracking software systems and procedures.

COMPUTER/SYSTEM SKILLS REQUIREMENTS: Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology.

OTHER SKILLS REQUIREMENTS:

LANGUAGE/COMMUNICATION SKILLS (written & verbal):

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedural manuals.
• Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: None required

MARGINAL FUNCTIONS (for each function listed, indicate % of time):

• Scheduling meetings 5%
• Escorting clients/staff to/from office 0-5%
• Booking travel arrangements 0-5%
• Presenting business reviews and other information to client and internal leadership 15%
• Recruit and hire staff 5%
• Train staff 20%
• Other job-related duties as assigned 45%

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:

The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

• Ability to sit down for long stretch of hours to open, manage, and close requisitions
• Using keyboards and mouse for long period at a time
• Interacting trough technology with team members and clients (using tools such as WebEx, Zoom, MS Teams etc)
• MENTAL DEMANDS (list below and indicate % of time):
• Problem solving 20%
• Working with interruptions 10%
• Analytical skills 20%
• Creativity 10%
• Organization 10%
• Communications – written 15%
• Communications – verbal 15%

PHYSICAL DEMANDS (list below and indicate % of time):

• Stand: 20%
• Sit: 20%
• Squat: 0%
• Walk: 20%
• Bend: 0%
• Repetitive Motion: 30%
• Climb: 0%
• Twist: 0%
• Operate Equipment: 0%
• Air and other public transportation Business Travel: 0-10%
• Driving: TBD
• Lifting (lbs): 10-20 lbs in case of travel
  • Percentage of time Low Lifting: 5%
  • Percentage of time High Lifting: 0%
• Carrying (lbs): 10-20 lbs in case of travel
• Percentage of time Carrying: 5%

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

Computer/System Skills Requirements:

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Benefits:

We are very excited to offer an array of benefit programs for our employees.

Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution.

Eligible employees can enroll with an effective date on the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days. In addition to 11 paid holidays, the Company offers Unlimited Flexible Paid Time Off to all eligible full and part-time employees, after the initial 90 days of employment, subject to management approval. Complete details about the FTO program are outlined in the FTO policy available upon hire.

The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Grade: NS 10

Pay Min: 66200.0000

Pay Mid: 73925.0000

Pay Max: 81650.0000

Hours: Normal daytime business hours Monday through Friday

Time Zone:

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday