Job description

Agency Purpose/Mission:

Roy Maas Youth Alternatives (RMYA) creates brighter futures for children in crisis by promoting individual success and healthy relationships in a safe, healing environment, giving children and families the tools to end the cycle of abuse. RMYA provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

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Job Summary: *
The Program Administrator II typically oversees operations in the residential treatment center or emergency shelter. The Program Administrator II is responsible for directing the overall operation of the assigned area; implementing established operational procedures; providing oversight of staff; and ensuring the program is operated in compliance with applicable licensing, contracts, and RMYA standards for quality.

He/she is responsible for supporting direct-care staff in their efforts to ensure the safety, security, and well-being of the children in our care in a way that supports stability and growth as determined by the individual child’s treatment plan. This support is provided through resource management, coordination with clinical and support services as well as the operationalization of RMYA values; protection, simplicity, integrity, community, equality, and responsibility as the framework for transforming the lives of the children and youth we serve. The Program Administrator II’s work assignment and location is based on the needs of the organization and can change over one’s tenure.

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Essential Duties/Responsibilities: *

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People Responsibilities: *

• Meet regularly with direct care team members to establish goals and objectives, monitor performance, and provide resources and feedback to enable success of their team.
• Build and manage effective working relationships with team members and others to ensure high level of employee engagement.
• Ensure continuous improvement of the employee experience throughout the entire employee life cycle.
• Act as cultural advocate internally and externally.
• Manage performance of staff, ensure ongoing training, development and corrective action as warranted.
• Coach, teach, and mentor team members in their role in the program, provide on the job training, using Trauma in formed practices, TBRI (Trust Based Relational Intervention) principles and methods.
• Empower team members to solve problems, work collaboratively with others i.e., probation officers, caseworkers, school officials, etc.
• Foster a team-oriented, supportive, accountable work environment.
• Assist in recruitment and onboarding of new staff members.
• Lead regular team, staff, and shift change meetings.

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Program Responsibilities: *

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Administrative: *

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Coach, teach, and mentor direct care team members on the requirements and importance of complete, accurate and timely documentation when reviewing incidents and restraint debriefings when staff are involved in these situations.

• Ensure staff consistently follow reporting and notification protocol for serious incidents.
• Ensure all documentation is complete and accurately recorded in client management system(s).
• Review program documentation frequently and audit weekly to ensure adherence to established protocols, quality and timeliness.
• Ensure accuracy of data in client management system by inspecting and certifying the timeliness and accuracy of client tracking and status reports for ongoing review/audit of program as well as monitoring, level of service reviews, required logs, and direct reporting for all funding sources.
• Review and ensure all end of the month documentation and reporting is accurate, meets requirements and submitted to caseworkers by the 5th of the following month.
• Maintain a list of summer intakes and discharges to ensure information if provided to appropriate school.
• Direct and manage delivery of program services.
• Monitor compliance (data collection, program team compliance with objectives/outcomes) and reporting with contractors (DFPS/JP/RHY, United Way, etc.).
• Complete all required administrative responsibilities as it relates to timekeeping, training and performance management in a timely manner.
• Provide technical assistance to program staff.
• Be available for assigned on call shifts

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Management: *

• Ensures all staff model and teach important life skills by conducting regular inspections to verify acceptable levels of quality.
• Ensure supervision of residents is maintained.
• Ensure that the program and campus facilities are maintained at the highest standards for quality in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner and reviewing that staff are completely and accurately completing required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
• Engage proactively in program review, planning, and development to ensure that program activities are safe, clinically/culturally relevant; and within RMYA, licensing, and funding source guidelines by working directly with clinical, educators, and other employees.
• Monitor/manage closed-circuit security cameras for security purposes.
• Perform new resident intakes and ensure that staff thoroughly orient every new resident to the program.
• Upon admission to the program, ensure that residents are enrolled into the appropriate school setting and grade level within mandated requirements and recommendations outlined in accompanying school records.
• Assist in coordinating and transporting school field trips and/or extracurricular activities.
• Assist with ensuring residents are signed out from school and returned after their scheduled appointments.
• Ensure that Educational Portfolios are current and complete by performing weekly audits, with all documentation provided by the school (progress reports, discipline notices, report cards, ARDs, testing, etc.) and provide duplicate copies of all such paperwork to the programs for their records.
• Ensures transportation needs requested through phone or email are met. May assist with medical inquiries and/or appointments at the medical department’s direction.
• Ensures staff attend medical evaluations with residents to review medication needs and verify documentation; and ensures medication book is accurately updated in a timely manner. Ensures medication errors are reported to appropriate entities in a timely manner.
• Ensures resident withdrawal from educational institution occurs in preparation of discharge and that the educational portfolio is completed and accompanies the child upon discharge.

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Process Responsibilities: *

• Manage program expenses over which control exists (personnel, utilities, resident funds, etc.) to leverage each resource to its highest possible use. Ensure all staff execute payroll responsibilities in a timely manner and in accordance with established procedures.
• Answer any and all phone calls to ensure accurate information is received by all interested parties.
• Ensure documentation of staff meetings (individual and team), and issues is prepared on a weekly basis.
• Read and respond to emails promptly to ensure accurate and constant communication with therapists, caseworkers, probation officers, and other interested parties.

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Relationships and Collaboration: *

• Lead collaboration and communication with staff and leadership to provide and improve services to youth.
• Represent RMYA in a professional manner at approved events in the community, gatherings, workshops, and training.

3. Work with external partners within various networks of organizations to solve local issues through collaborative programming.
4. Maintain professional and ethical standards as prescribed by RMYA.
5. Maintain personally required training hours.
6. Special projects as assigned.
7. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.

Other Duties/Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Required Qualifications: *

• Education and experience:
• Bachelor’s degree in social science or related field and 3 years direct care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting and 2 years supervisory experience or

• Master’s degree in social science or related field and 2 years direct care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting and 1 year supervisory experience .

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Certification/Licenses: *

• Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have and maintain acceptable driving record.
• Professional License: Licensed Child Care Administrator preferred or must be able to obtain LCCA within 6 months of employment

Competencies:
o Staffing – engages in staff planning, accurately and comprehensively identifies required skills, assesses candidates/employees for hire and/or promotion
o Informing – gathers and disseminates data and information timely and efficiently, keeps employees informed through a variety of means, monitors the environment, and informs employees, peers, and subordinates with updated information in a timely manner
o Delegating – efficiently and appropriately delegates tasks not central to the leader’s role and monitors accomplishment of delegated tasks
o Monitoring work – identifies performance criteria, measures progress, reviews work and solicits feedback
o Interpersonal skills – demonstrates sensitivity and empathy with others, possesses insight into behavior, maintains open communication, respects diversity, interacts respectfully, effectively, and cooperatively with a wide range of people
o Supporting others – demonstrates positive regard, counsels those with motivational or performance problems, advocates on behalf of employees and helps when workload is high
o Motivating and inspiring – generates enthusiasm, actively searches for, and recognizes improvements, contributions and achievements, rewards performance and sets an example for others and confronts unacceptable behaviors
o Developing and mentoring – encourages self-assessment, enhances skills on the job, promotes training, supports learning, prepares for the future, identifies career issues
o Clarifies roles and objectives – explains job duties, provides instruction, sets performance goals, and links tasks to organizational objectives
o Manages conflict and team building – objectively identifies source of conflicts, encourages resolution, discourages unproductive behaviors, and builds cooperative teams
o Professionalism – maintains a professional appearance and presence, demonstrates self-control and a positive attitude
o Dependability and reliability – fulfills obligations and follows through, meets attendance and punctuality expectations, attends to details and follows directions
o Initiative – demonstrates bias to action, follow through, persistence, ability to work independently, and achievement motivation.
o Adaptability and flexibility – adapts to new, different, or changing requirements, opens to new ways of doing things, and deals effectively with change.
o Communication – conveys relevant information to individuals or groups effectively, clearly, and concisely. Able to understand, interpret, comprehend and respond to information received from others.
o Teamwork – establishes productive relationships and works cooperatively with others to complete work assignments and meet team objectives.
o Health and Safety – maintains a healthy and safe environment.

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Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Constant walking, standing, sitting, bending, arm and wrist rotation, reaching, writing, typing; frequent lifting and carrying at least 10 pounds, pushing, pulling, and occasional driving; in person attendance with face shield/mask required.

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Work Environment: Willingness to work flexible hours, including evenings, weekends, and holidays. Shifts in environmental conditions i.e., hot, cold, outdoor, indoor, dry, humid, noise, congested areas. fast-paced work using sensory demands i.e., hearing, vision, speech, spatial perception; dealing with multiple, complex, and repetitive tasks, working under pressure and deadlines. May be requested to work overtime and weekends for special program events.

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Preferred Qualifications: *

• Education: Master’s degree in social science or related field preferred.

• Certification/Licenses: Professional License: Currently a Licensed Child Care Administrator

• Experience: Some experience and knowledge of security/closed-circuit cameras i.e., saving video segments, recording, view past incidents preferred.

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Work Authorization/Security Clearance Requirements: *

Successful clearance of Department of Family and Protective Services licensing background checks, (to include fingerprinting and drug testing) and maintenance of status providing ability to be present at an operation.

Job Type: Full-time

Pay: $55,000.00 per year

Work Location: One location

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