Tremendous helps organizations pay people around the world.

There's a long list of use cases that payroll providers aren't equipped to handle–survey incentives, user research incentives, bug bounties, referral promotions, etc. Recipients are all over the world and want to get paid out instantly according to their own preferences.

The Tremendous platform and API lets organizations handle these one-off payments. We already work with 5,000+ organizations, including Google, Stripe, Atlassian, Pinterest, and we process $100M+ / year in volume.

Tremendous is 55 people, highly profitable, and going through a scaling period. We're fully remote, with outstanding benefits and above-market compensation.

About the role

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

You'll Need

• A bachelor's degree
• 0-2 years experience in a customer-facing role
• Effective communication skills, particularly the ability to write clearly and concisely
• Composure, patience, and empathy for interacting with users
• The ability to multitask, prioritize responsibilities, and stay organized
• A proactive, get-things-done attitude
• The ability to learn and adapt quickly
• A curiosity for the Tremendous platform/product

If you're interested in joining us but don't check every item on the list, we'd still encourage you to apply. We're happy to consider where you might be able to make the biggest impact.

Benefits

• Remote position
• Competitive pay and benefits. The base salary for this role is $65,000 - $75,000.
• Home office stipend
• Minimal meeting culture

Tremendous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.