People who thrive in this role enjoy being curious and creative. They are driven by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do, which is embodied in our company values: Customer Obsessed, Be a Founder, Zero Drama, and Enjoy the Ride!

What you bring…

• Curiosity: You are not afraid to ask questions and have an "always learning" mantra

• Efficiency: You proactively set goals for yourself and follow through on them

• Adaptability: You thrive in a dynamic environment and are comfortable with ambiguity

• Customer Obsession: You're driven to empower customers and love the challenge of finding what will help them most

What you will be doing:

• You will partner with Podium customers to help answer how-to questions about the Podium platform. When they have questions, you have answers!
• You will troubleshoot customer challenges and come up with creative solutions as needed to keep the customer working on what matters most, their business.
• You will deliver a "human-first" experience for customers through voice and written channels: chat, email, phone, and Podium tools
• You will become an expert in Podium products, both at a technical and customer use case level.
• You will prioritize responding quickly and accurately to customers and resolve their inquiries in a timely manner.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will collaborate with peer team members (Sales, Onboarding, Retention etc) to increase customer engagement and contribute to retaining customers long term, working as one team!

How you will be measured:

• Ticket Resolution
• Proactive Support
• Customer Satisfaction
• Interaction Quality

What experience you should have:

• 1-2 years providing customer support to businesses with examples where you've influenced customers for the better
• Demonstrated background of providing Support for online software or Software-as-a-Service (SaaS) products
• The ability to balance working independently and through ambiguity while contributing to a strong team environment
• The focus to quickly react to changing priorities and customer needs
• An aptitude to stay highly organized with excellent prioritization skills
• You are familiar with basic web technologies such as HTML, CSS, JSON, and JavaScript.

Compensation / Benefits

• Starting base salary of $43,000 with opportunity for quick advancement
• 401k with a competitive matching contribution plan
• Great medical, dental, vision benefits
• Open and transparent culture
• Excellent opportunities for career growth
• A stellar onsite gym at our HQ with local professional coaches
• Weekly free lunch, breakfast and smoothies (or monthly Doordash credit for remote employees)
• Lots of Swag!

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.