Hang is building the future of loyalty for brands.

Hang is the leading all-in-one customer relationship building platform, powering the next generation of brand membership & loyalty. By harnessing game design and web3 technology, Hang provides brands with a radically different solution, making being a loyal customer fun and rewarding.

Hang draws from years of deep expertise in loyalty, game design, and blockchain technology with employees from leading companies like Google, Amazon, Apple, Meta, LinkedIn, Coinbase, Square, and Goldman Sachs.

Hang raised a $16 million Series A led by Paradigm last summer, with participation from Tiger Global, Howard Schultz, Kevin Durant, Mr. Beast, and the founders of Warby Parker, Allbirds, and Bombas, among others.

About the Role

As our first Product Strategy Manager you will develop an extensible framework and playbooks for building the future of loyalty and membership programs. You will serve as a key thought partner to our customers and help guide their efforts to develop programs that successfully engage and retain their users.

You will also collaborate with internal stakeholders in Sales, Product and Engineering to ensure our solutions address the most pressing needs of brands and you will serve as the “voice of the customer” in internal discussions around our product roadmap. You will play a critical role in driving the successful rollout and adoption of new solutions and helping existing customers incorporate them into their programs. As our first Product Strategy hire, you will also have the opportunity to play a foundational role in defining and building out the Product Strategy function.

What You’ll Do

• Work closely with customers to define their needs and build loyalty and membership programs that drive compelling business value for them.

• Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership.

• Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang.

• Identify product features and integration opportunities through customer interactions and serve as the “voice of the customer” in all internal roadmap discussions.

• Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption.

Who You Are

• You have 5+ years of total work experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles.

• You have a proven ability to successfully partner with and persuade senior executive stakeholders.

• You have experience managing cross-functional projects.

• You are not afraid to tackle novel problems and you leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat).

• You’re a big picture thinker and enjoy crafting strategy.

• You have excellent written and spoken communication skills.

What Would Set You Apart

• You previously worked in strategy consulting, investment banking, corporate strategy or a similarly rigorous strategy-related role.

• You have previous experience with enterprise SaaS, e-commerce, or loyalty.

• You have a passion for consumer brands.

• You have a strong interest in Web3 and NFTs and are already familiar with the blockchain ecosystem.

Benefits

• Top-tier health, vision, dental, disability insurance, including plans with $0 employee cost.

• Unlimited PTO / sick leave

• Competitive salary & equity compensation.

• Quarterly company offsites

Compensation Range: $100K - $200K