Our client, a national professional services firm, is looking for a Product Quality Control Analyst/Laboratory Technician to join their team on a 9-month contract. The position will be onsite five days a week, and will be providing customer service and support to our external stakeholders. As a Product Quality Control Analyst, the successful candidate will play a key role in escalating customer feedback and ensuring product quality.

Requirements:

• An associates degree from an accredited two-tear college or technical school, or the educational equivalent (i.e. technical certification), obtained in an area of life sciences.
• Background in Health or Life Sciences field is preferred
• Basic vocational skills training - spelling, grammar, math, etc.

Job Description:
The Product Quality Control Analyst will interact with complainants to obtain essential information required to document technical complaints.

• Provides customer servuces and support to meet the needs of customers/complainants
• Identifies and confirms inquiries as product technical complaints
• Evaluates complaints for severity and risk to public safety
• Escalates complaints identified as critical complaints to appropriate stakeholders, including but not limited to the manufacturing site QA, regulatory team, supply chain team, and commercial team
• Monitors and tracks sample receipt from critical complaints
• Ensures timely review and processing of complaints
• Monitors complaint activity for assigned manufacturing sites
• Performs QC checks
• Understands FDA complain regulations for drug products and medical devices
• Completes and distributes monthly complaint activity reporting to assigned manufacturing sites
• Identifies and reports adverse events within one day to Pharmacovigilance team
• Performs other duties as assigned, including supporting internal and external stakeholders during audit processes

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you!

Beacon Hill. Employing the Future™