Opportunity for Impact

Baylor Scott & White Health (BSWH) is uniquely positioned to revolutionize the way healthcare is delivered. Since 2017, BSWH has invested in modern technology, processes, people and the cultural mindset to think radically and serve its consumers as a digital organization.

The healthcare industry faces many problems – affordability, substandard customer service and inconsistency in care quality, and is not designed around the consumer needs, leading to a subpar service experience. Despite encouraging improvements in treatment innovation, the delivery of care is inconsistent, resulting in variations in the quality of care that further compound these problems. BSWH is on its journey to reimagine a system that is built around the needs of the customers it serves with high-value solutions to alleviate these pain points.

As part of its transformation, BSWH is building a customer-centric strategy to solve these problems and are innovating new products and services as a part of a new Consumer Health Solutions business, an internal startup formed within the health system. The Consumer Health Solutions business is comprised of three groups – Strategy, Product and Customers. The Product team will develop new products and market them to consumers through multiple channels. The initial product families will focus on: maintaining health, immediate care, and specialty care.

Position Summary:

The Product Owner is part of the product group of the Consumer Health Solutions business, reporting to the Senior Manager, Product Line. The Product Owner will support the team responsible for 1-2 of the four product verticals. The Product Owner helps the team develop individual products from ideation to commercialization, collect market intelligence, and analyze product performance to refine the go-to-market strategy. This is an exciting opportunity to be part of an innovative team that is changing the status quo in how a healthcare provider goes to market and provides an environment that stimulates professional growth.

Responsibilities:

• Support execution of product roadmap aligned with BSWH strategy and organizational objectives
  • Gather information relevant to the product vertical’s problem statement and use cases, including buyer and user personas
  • Research potential external partners and collect information on their track record, current capabilities, and long-term outlook
  • Aggregate data to assess addressable market, as well as inventory the competitive landscape
• Contribute to the product development process
  • Provide inputs on operations and financial performance to assist team in optimizing process improvements
  • Collaborate with customer relationship counterparts to bring in the voice of the customer and ongoing strategy into the product delivery
  • Collect market intelligence to help identify areas for enhancements until product reaches maturity
• Support go-to-market strategies within product line
  • Research promotion channels and potential campaigns by channel to reach customers
  • Analyze and monitor product performance and competitive environment to develop and refine go-to-market strategy
  
  

Ideal Candidates Will Possess the Following:

• 1-3 years of professional experience in product management or related field (healthcare experience a plus)
• Experience in product development processes
• Comfortable in fast-paced startup environment
• Bachelor’s degree in STEM or related field
• Strong ties to the Dallas, Austin, or Houston communities

Benefits – Our competitive benefits package includes*:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

• Note: Benefits may vary based upon position type and/or level.

Minimum Qualifications

• Education: Bachelor’s
• Experience: Minimum of 1 year experience required