Product Manager, Network Optimization - Job Description

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for an experienced Product Manager to lead our brand new Network Optimization team, reporting to the Senior Product Manager. In this role, you will own the underlying tools and capabilities of provider matching, scheduling, and network supply/demand forecasting. You will partner closely with Brightside’s data science, engineering, and operations teams, and play a critical part in ensuring our provider network is available to meet our current and future demands for all care programs, in all states, and all insurance payers at scale.

What you’ll be doing as a Product Manager on the Network Optimization team:

• Become the expert on our patient scheduling and provider matching tools, particularly focused on backend APIs/algorithms.
• Understand Brightside’s supply & demand models and ensure we are prioritizing the right features and areas of investment from a product perspective to drive business success.
• Optimize demand for patient appointments with availability of providers at any given time of the day in multiple markets and segments.
• Own key metrics such as booking rates, % of provider slots utilized, and patient activation (completion of first booking).
• Work cross-functionally with a large number of internal stakeholders/teams, from data science, product analytics, engineering, operations, growth, and clinical.

Requirements:

• Background or degree in computer science / engineering / business / data & statistics
• 2-3 years of experience working as a product manager at a marketplace company, with exposure to building features with supply & demand dynamics
• The ability to communicate to many different types of stakeholders
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions, and track effectiveness of changes

Benefits:

• A competitive salary: $130,000 to $160,000
• Stock options/equity
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Life Insurance & Short / Long Term Disability
• 401k Plan
• Unlimited PTO and sick leave
• Parental Leave
• Work remotely and whatever schedule works best for you
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that minority groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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