• Performs tasks as delegated by the Produce Department Manager and effectively leads the Produce Department in the absence of the Department Manager.
• Reinforces Festival culture, customer service, and performance expectations to all Produce associates
• Trains new Produce associates, and re-trains as necessary
• Writes and conducts performance reviews of Produce associates
• Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination
• Answers questions and provides guidance to all Produce department associates
• Ensures all department standards are being met in the Produce department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Produce Manager, other Department Managers and Produce associates to maintain standards and exceed guest expectations
• Provides customer service to guests.
• Assist guests with finding items
• Takes orders and other special requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Required to maintain food safety logs.
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

• High School Education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Must possess great oral and written communication skills
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Ability to deal tactfully and effectively with customers and all personnel
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor.
• Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Standing for extended periods of time.
• Lifting up to 50 pounds on an occasional basis.
• Occasional exposure to extreme temperatures.