Job description
Position SummaryThe Process Accounting Supervisor is primarily responsible for managing a team of Process Accounting representatives, ensuring responsibilities are performed timely and accurately. The Supervisor will provide support and guidance to the team, as well as produce various reporting and act as backup for the Process Accounting Manager.
Summary of Essential Job Functions
- Support the department leads in the daily allocation of responsibilities
- Be a resource to all team members, providing guidance on handling daily processes
- Prepare daily productivity reports and hold one-on-one meetings with all direct reports monthly
- Identify areas for process improvement and efficiencies
- Assist the manager with maintaining procedures and ensuring any applicable updates and/or changes are documented accordingly
- Review and approve Credit Balance Refunds, Check Requests, and ACH Pushes
- Resolve complex Process Accounting transaction issue
- Become a subject matter expert for all systems and processes utilized by the team
- Collaborate within the department and cross-functionally for assigned projects
- Perform other duties as assigned
- High School Diploma and a minimum of 5 years in a Customer Service/Production environment
- Minimum 3 years experience in a supervisory or managerial position
- Excellent written and verbal communication skills
- Intermediate proficiency in Microsoft Excel including VLookups & Pivot Tables
- Strong problem-solving and analytical skills
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