The ideal Events Operations Manager will have a positive, “can-do” attitude, be friendly yet assertive, and able to prioritize and juggle multiple tasks. Do you want to be in the hospitality and events business? Will you dedicate the time needed to meet client needs? At Journeyman Distillery, we take pride in our private events and the Events Operations Manager will be solely responsible for the planning and execution of each event held at Journeyman Distillery's event spaces. This role holds complete ownership of the operation and execution of our private events from start to finish. Ensuring all guest needs and requests are met and that our standards are upheld throughout each event through to the end of your team's shift and prepped to come back for the next event.

Must have a greater concern for our clients and their experience than what time you'll be home on the weekend. You must be able to translate the customer requests and articulate the needs to the various support teams to achieve a successful and happy end result for events. Lastly, the ideal candidate must have the willingness and ability to truly lead and manage a team of service members.

Here’s a peek at what you will receive as a Journeyman team member:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match available Day 1
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Monthly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Welcome Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• 3 Annual Employee Parties

All team members must uphold and embody Journeyman’s Core Values and align with the organization's Core Focus.

CORE VALUES:

GRIT

• No challenge is too great.
• Goals worth pursuing are never easy and perseverance and determination are essential to success.
• There is no substitute for time and effort and good things will come from those efforts.

ALWAYS A JOURNEYMAN

• The pursuit of excellence is lifelong and mastery is an illusion.
• Joy is in the daily work and the pursuit of excellence, not a final destination.
• A focus on continual improvement and doing our best.

1st CUSTOMER

• Treat every customer with the mindset that they are the business’ first-ever customer.
• Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience.
• Be available and provide timely responses in all capacities.
• Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.

AMBASSADOR

• Take pride and ownership in your work.
• Engage and actively participate in your work and company activities.
• Be a positive force in the workplace, creating a culture of positivity.
• Extend common courtesy to yourself, employees, and guests.
• Evangelize and promote the company and brand.

CORE FOCUS:

• Our Purpose: to create a shared legacy.
• Our Niche: creating great memories for life experiences.

PRINCIPAL DUTIES:

Event Day

• Work with Banquet Captain, Lead Event Servers, and other Event Staff for set up, breakdown and execution of each event.
• Clean and ready the facility for guests followed by oversight of a clean and organized facility post-event.
• Lead pre-event meeting with Event Servers in specifics of event details and service timeline.
• Be onsite for appropriate time (as needed per event) for proper execution of pre- and post-meal service.

Management of Event Staff

• Interview, hire, and schedule all Event Staff (servers, bartenders, utilities, leads etc.).
• Work with Banquet Captain to train all Event Staff.
• Work with Banquet Captain and Event Leads for setup and breakdown details for each event.
• Manage Event Staff to meet the demand and timeline of each event, delegating duties as needed.
• Conduct performance reviews for all Event Staff.
• Consistently document all corrective action and disciplinary issues with the appropriate forms and guidelines provided through Human Resources.

Day-to-Day

• Work with Head Catering Chef for client menu requests and keep them informed of any updates or changes to upcoming events.
• With support from Banquet Captain, maintain inventory of catering supplies, and cleaning and organization of spaces.
• Work with outside vendors as needed and assist with the onboarding of vendors/contractors using proper protocol and vendor guidelines.
• Administrative tasks may include the facilitation of payroll, reports, point of sale procedures, and inventory for food and beverage functions.
• Respond in a thorough and timely fashion to consistent flow of emails and phone calls from booked clients.

Client Relations

• Work with Event Sales Manager to understand each booked client and take over communication with them once contracted.
• Meet and effectively communicate with clients to understand their specific expectations, budget, and food & beverage related needs, such as dietary restrictions throughout the entire planning process, from booking to event day.
• Help clients design a timeline for their event, as well as a floor plan that is attractive and conducive to efficient service within the event space.
• Finalize menus, create invoices, and facilitate payments for clients, adhering strictly to all payment deadlines.
• Host group tastings of food and beverage offerings, as well as some private tastings.

QUALIFICATIONS:

• Food & beverage management experience and event operations experience.
• Positive attitude, team player, and willingness to do whatever it takes to get the job done.
• Excellent customer service and organizational skills.
• A true desire to understand and anticipate the needs of others in a fast-paced environment.
• Comprehensive knowledge of Tripleseat Event Management Software (or a similar program), Office 365, and Microsoft Office programs (Excel, Word, PowerPoint, etc.)
• An understanding that it is an integral and essential function of this position to be onsite every weekend for the execution of events, and that this individual's weekly schedule will not be fixed from week-to-week and will depend on the events schedule as well as client needs.
• Excellent oral, written, negotiation, and interpersonal communication skills are a must.
• Proven record of employee management – must be able to lead a team successfully and be comfortable with issuing discipline when needed, providing both “in-the-moment” feedback and formally documented corrective action.
• Familiarity with an Entrepreneurial Operating System (EOS) is a plus.

WORK HABITS:

• Work habits include regular attendance, teamwork, initiative, dependability, and promptness.
• Ability to work under pressure, prioritize tasks, and handle multiple projects.
• Ability to work flexible schedule to include weekends and holidays.

OTHER REQUIREMENTS:

• Must be 18 years of age or older.
• Must be legally authorized to work in the United States.
• Must have reliable transportation.