Power Lodge Adventures - Rental Manager

Full Time
Brainerd, MN 56401
Posted
Job description

Power Lodge Adventures is rapidly growing and ready to be taken it to the next level! As a Rental Manager you will be responsible managing the rental fleet by servicing existing customers, identify new customers, and maintaining the rental equipment.

Job Responsibilities:

· Maintain a steady growth of rental fleet volume.

· Work with sales staff and marketing to promote rental fleet.

· Initiate excellent customer service interaction with rental customers.

· Maintain accurate records of rental fleet equipment using company provided technology.

· Monitor and manage daily reservations.

· Answer questions on rental fleet in person, over the phone, or by email.

· Assist as backup to Receptionist on taking reservations over the phone with customers.

· Maintain open communication with customers on reservation status, time, and location of drop off.

· Complete proper rental agreements, obtain a copy of customers driver’s license and timely document in company software.

· Properly prepare rental invoicing and receive payment.

· Work with Accounting department on any payment issues.

· Wash, detail, and fill equipment with gas prior to reservation.

· Effectively review and document rental equipment status, gas level, and mileage prior to and after each reservation.

· Inform customers on basic safety requirements and Power Lodge Adventures requirements on equipment prior to departure.

· Answer any questions customers might have on equipment they are using.

· Review with customers of any status change in equipment upon delivery of reservation.

· Confirm waiver is completed at time of rental.

· Be able to load and unload a trailer- strapping units down correctly for towing etc.

· Work with Service department on providing price information on any areas that are damaged upon delivery of equipment and charge customer accordingly.

· Appropriately schedule routine maintenance on equipment with Service department.

· Work independently with little or no supervision.

· Any other duties as assigned by Director of Operations.

Job Type: Full-time

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift

Weekly day range:

  • Weekend availability

Work Location: One location

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