Job description

Power Equipment Service Manager Employment Type: Full Time Supervisor: Store Manager Location: Coralville Store Location Job Description Will be responsible for all aspects of our Power Equipment Sales and Service ensuring all product Theisens sells and services puts our customer first. This position will require all warranty information is recorded, tracked and reported to the CMO while maintaining a qualified sales and repair team. Qualifications • 2 years management experience • 2- or more years of Vocational training or hands on experience working in the Power Equipment Field Job Duties • Provide excellent customer service • Maintain sales and service staff in all locations as established • Maintain warranty program, track and report reimbursements for all vendors • Coordinate logistics for warranty repair for shops without repair centers • Maintain training requirements for techs and support staff • Maintain general knowledge of all products, may need to have expertise in specific product areas • Make product recommendations and attend trade shows • Explain benefits and features of merchandise to customers and suggest add-on merchandise • Review P&L statements, budgeting and Cap X needs • Maintain cleanliness, pricing and Brand levels of appearance are maintained Required Knowledge, Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Good customer service skills • Sthil Silver/Gold Certification is preferred • Basic math skills • Exhibit a high level of integrity and business ethics • Ability to answer phones, and learn cash register functions • Familiar with forklift and pallet jack operations and the ability to be certified to run a forklift • Excellent verbal communication skills • Possess a positive attitude, good listening skills and an outgoing personality • Vocational or College degree or relevant Power Equipment work history • Able to manage a team and communicate effectively to other in the organization Physical Demands Frequent physical demands include lifting up to 50 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear.

Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF. Work Environment and Working Conditions Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees.

The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation.

For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state or local protected class. Benefits: Full time associates: We offer Health, Dental, Vision, and Life Insurance as well as Short term and Long term Disability, and a flexible spending account to our Full Time associates.

Theisen’s also offers a competitive match on a 401(k) account through American Trust. Benefits also include paid time off, holiday pay, birthday off paid, associate discounts, and many other benefits. Part time associates: Theisen’s offers a competitive match on a 401(k) account through American Trust. Benefits also include paid time off, holiday pay, birthday off paid, associate discounts, and many other benefits.

Hours of Operation: Corporate Office (Core Hours) - 8:00 AM - 4:30 PM, Mon-Fri. Distribution Center - 6:00 AM - 3:30 PM (1st Shift) and 3:30 PM - 2:00 AM (2nd Shift). Store Locations - Vary by location, but can range from 8:00 AM-8:00 PM Mon-Sat and 9:00 AM-6:00 PM Sun.

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