Job description

SSA Group at HQ is looking for a talented POS Technical Analyst to join our team!

POS Technical Analyst

Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
The POS Technical Analyst reports directly to the POS Systems Manager
Responsibilities

• Strong analytical and troubleshooting skills, tackling and solving complex problems.
• Responsible for proactive onsite/remote support and maintenance around POS systems.
• Responsible for proactive onsite/remote support and maintenance around desktops and laptops support.
• Provide onsite/remote support around wireless, and cabled infrastructures.
• Improve system performance by identifying problems and recommending changes.
• Monitors support issues, ensures resolution plans and reports progress to management.
• Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise..
• Communicates with site users regarding any system enhancements and or scheduled upgrades
• Office 365 administration.
• Understanding network design and rollout.
• Manage new and replacement rollouts of POS and IT equipment, including infrastructure.
• Additional duties as job requires..
• Denver, Co based position.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Requirements

• Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.
• Experience with POS, Desktop and Laptop Support, Microsoft Server, VM (Hyper-V and Azure) experience is preferred.
• Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are a must.
• Some training and certification will be provided.
• Must be willing to travel up to 60% and to work a flexible schedule which may include weekends and some holidays.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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