POSITION SUMMARY:

It is the responsibility of the Bar Porter to stock all glassware, condiments, beer, paper products and other necessary items needed for efficient operation within beverage outlets while performing excellent guest service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Stock and serve assigned beverage outlets, maintain assigned levels of inventory, including delivery and stock of glassware, condiments, packaged beverages, paper products, and other necessary items
• Maintain cleanliness of beverage areas including all related assigned bar equipment, tools, supplies, trash removal, deep cleaning, sanitation and work area, to include cleaning refrigerators, countertops, and mopping floors
• Complete required paperwork including bar transfers and dry stock deliveries
• Maintain pars of liquor, beer, and supplies in cooler and dry storage area, order as needed
• Responsible for set-up and breakdown of portable bars in designated areas
• Ensure use of correct freight elevators and delivery routes to designated hotel areas and beverage outlets
• Organize and maintain beverage pump room areas, including pump room products, storage rooms, and warehouses, and identify non-stock items and alert management as necessary
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effective listening abilities with strong judgment skills
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Knowledge of health, safety and sanitation regulations
• Able to effectively communicate in English, in both written and verbal forms
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts