Job description

Who are we?

American Pain Consortium’s Center for Pain clinic is one of the oldest free standing non-hospital affiliated pain centers in the Midwest (originally established in 1993). Our Indiana clinic footprint includes Indianapolis, Greenwood, Avon, and Lafayette while our Ohio footprint includes Columbus, Dublin, and Springfield. We also have 4 Ambulatory Surgery Center locations. Our caregivers build strong teams that deliver exceptional interventional pain management care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. Our why centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging and ongoing innovation, which yields the result of Bringing value.

What do we do?

Our clinical multidisciplinary approach to care delivers the correct intervention to each and every patient; each and every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.

Behind the scenes are APC’s support departments which include areas like Operations Support, Pre-Service, Billing, Human Resources, Marketing, and Accounting. APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a family and life balance. APC is seeking an individual who is wanting to learn, develop, and grow in a role in their Marketing Department.

Job Summary

We're looking for an energetic self-starter to focus on providing customer service and marketing information to physicians, medical groups, and employers to increase referrals and develop business for our Pain Management Practices.

Essential Duties & Responsibilities (What You’ll Do)

• Develops long-term referral relationships while achieving the highest level of customer service and satisfaction.
• Maintains relationships with physicians, and key influencers to drive patient volume, enhance customer loyalty and exceed client satisfaction.
• Expands local physician network.
• Internal Marketing – Staff and Physician KPI reporting.
• Manage physician outreach program.
• Introduce provider to local referring physicians.
• Meets with local practices, hospital administrators, physicians, and clinical directors.
• Provides business cards and other patient referral collateral to referring physicians, hospitals, and practices.
• Helps organize and schedule necessary physician meetings.
• Customer service representative for medical practices.
• Measure increases of overall practice revenue.
• Provider recruitment.
• Referral Marketing Strategy.
• Implements sales, relationship, and social media data on sales reports and CRM.
• Development of strategic objectives to improve volume
• Assists in establishing targets and implementing sales and marketing plans to meet such targets.
• Acts as a liaison between physicians, clinicians and APCM employees to resolve problems, provide and obtain information, and maintain positive working relationships.
• Assists in the delivery and presentation of specialty marketing materials to address prospective clinical partnership needs.
• Submits weekly status reports and is prepared to present such information during weekly sales and business development meetings.
• Maintains an awareness of competitive activity within the market and updates information as needed.
• Executes a monthly plan/budget and submits expense reports in an accurate and timely manner.
• Other duties may apply as assigned

Minimum Qualifications (What We Are Looking For)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and/or Experience Requirements

• Previous Sales/Marketing Experience
• Diverse medical background with strong attention to detail

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner
• Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 50% of time
• Sitting 50% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Travel

This position requires frequent travel.

Benefits (Work Perks)

Included for all full-time positions

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

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