Schedule: Monday-Friday; 11am-7:30pm.

• Performs specimen collection procedures, including venipuncture or skin puncture, following laboratory protocols for specimen handling, containers, transport and patient preparation. Verifies information regarding test requested and patient identification according to laboratory protocol.
• Assists with routine clerical work including the following: charging, crediting, and canceling of test procedures via computer system in a timely manner. Assists with registration and order entry for all patient phlebotomy specimens received in the laboratory, following laboratory protocol.
• Processes requisitions for disposition of reports to lab files, physician offices, home health agencies and other appropriate locations. Provides appropriate services to meet the needs of the department's customer as requested including, but not limited to, the provision of accurate and timely information.
• Receives information for the laboratory department by answering phones and responding to front desk needs. Relays calls to various laboratory sections and/or management. Responsive to all requests from department's customers.
• Works with the hospital computer system(s), printers, scanners, etc. for orders/requisitions from multiple referral sources, coordinates orders/requisitions according to the time requested and location, following all laboratory procedures.
• Provides guidance for customers as it relates to laboratory procedures and operations. Trouble shoots and provides timely and effective customer service; notifies supervisor of customer service issues .
• Promotes positive relations with co-workers by: using positive communication methods; demonstrating commitment to the Mission and Values of the Hospital; striving to improve the image of JMH and demonstrating a commitment to customer service and continuous quality improvement.
• Provides technical guidance for employees and customers as it relates to laboratory procedures and operations.
• Clearly communicates and continuously supports the Mission and Values of Johnson Memorial Hospital.
• Conducts all activities in compliance with applicable laws, regulations, standards, departmental and hospital policies and procedures including Blood and Body Substance Precautions, Plans for Hazardous Materials, Blood Borne Pathogens, Fire Safety and Disaster Plans.
• Participates in Quality Improvement/Quality Assurance activities as determined by the Hospital including Hospital operations improvement.
• Performs additional duties as required which relate to the function of the hospital.

Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.

Johnson Memorial Health provides award-winning services including cancer, cardiovascular, diabetes, maternity, orthopedic, sports medicine, pain, weight loss and wound healing care. The network also features breast care, home and occupational care and outpatient rehabilitation services.

In addition to the main campus in Franklin, Johnson Memorial Health has expanded to include the Greenwood Primary Care Center, the Whiteland Primary Care Center, and the Franklin Primary Care Center. In 2013, Johnson Memorial Health partnered with Community Health Network and opened the Stones Crossing Health Pavilion to serve the residents of the Center Grove area.

Johnson Memorial Health offers outstanding benefits and an attractive community in which to work and live. If you have any general questions or comments about employment at JMH, please contact us.

Johnson Memorial Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

PERFORMANCE REQUIREMENTS:
I. KNOWLEDGE, SKILLS, AND ABILITIES: Requires the ability to use standard specimen collection equipment. Must have or be able to quickly develop general knowledge of medical terminology, laboratory operations, tests performed in laboratory sections, and general office procedures. Ability to operate standard office equipment as well as hospital and laboratory computer equipment. Requires excellent verbal and written communication skills, and knowledge of/ability to learn all applicable State and Federal regulations.
2. EQUIPMENT USED: Laboratory specimen collection equipment, personal computer, printer, scanner, photocopier, facsimile machine, I 0-key calculator, multi-line telephone, hospital information system, and other general office equipment.
3. MENTAL DEMAND: Requires reading (documents, instrument results, and policies), detailed work, confidentiality, problem solving, language, math, reasoning, verbal communication, written communication, customer contact, multiple current tasks, constant interruptions, analytical skills related to the evaluation of data, ability to work under pressure in a fast paced work environment, and the ability to cope with confrontation and assist with problem resolution.
4. COMMUNICATIONS: Interacts with internal customers which includes, but not limited to, employees, management staff, physicians, volunteers, and students. Interacts with external customers which includes, but not limited to, home health agencies, physician offices, sales representatives, colleagues, patients, and regulatory agency representatives. Interacts as oflcn as daily with both internal and external customers by face-to-face, telephone, or written communication. Key customers of this position include employees, management staff, patients, and physicians. Performance expectations of the key customers for this position include timely and accurate responses as well as courteous and respectful communication.
5. PHYSICAL EFFORT: Minimal to moderate physical eff01i, including bending, crouching, kneeling, cleaning, balancing, lifting, carrying, reaching, twisting, writing, squatting, sitting, standing, talking, hearing, handling, walking, and seeing. May require lifting of reagents or other stock supplies for storage and use. Requires the ability to differentiate color and the ability to operate laboratory instruments. The typical work day involves the following strength requirements: Light work: exerting up to 20 pounds of force occasionally and/or up to IO pounds of force frequently.
6. WORKING CONDITIONS: Works in clean, well-lighted laboratory and patient care areas with potential for exposure to hazardous materials including chemical and bio-hazardous materials. Category I: Constant exposure to blood/body fluids.
7. EDUCATION, EXPERIENCE, AND TRAINING: High School Diploma or equivalent required; course work in Phlebotomy preferred; minimum of one year experience preferred. Experience with office equipment and medical terminology preferred.
8. POPULATION BEING SERVED BY POSITION: Serves a population which includes all age categories, e.g.: neonates, infants, children, adolescents, adults, and geriatric adults.