Job description

Job Description
Exciting opportunity for Certified Pharmacy Technicians to work in a complex, high impact customer service role for our Member Services department. Pharmacy Technicians in Member Services accept incoming calls related to requests submitted to Participant Services, resolves issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with members and possibly Prescribers as well. Technicians will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions.

_Onsite training is preferred for residence within 75 miles of our San Antonio office, but this role is open to residence in the state of TX to work fully remote._
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Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
TX Technician (or trainee) License Required
PC skills in Windows-based applications
Advanced verbal and written communication skills
Team-oriented, customer service focused, and able to identify process improvements
Responsive, reliable and able to express assurance/confidence

Preferred Qualifications
National Certification (CPhT) preferred
Ability to understand the audience you are writing to
Analytical problem-solving skills.
Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
Understand the importance of timely work and effective planning.
The clear understanding of CVS/Caremark values and importance of customer satisfaction.
Prioritizing and organizing workload in adherence to deadlines.
Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
Ability to multi-task with strong time management skills.
Diabetic Supply knowledge
Navigation of LINKS and Peoplesafe

Education
High school Diploma or GED Required
CPhT preferred
TX Technician License Required.

Job Type: Full-time

Pay: $17.00 - $27.16 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Do you live within 75 miles of San Antonio, TX?

License/Certification:

• Pharmacy Technician certification/license (Required)

Work Location: Remote

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