Personnel Security and Suitability Assistant

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  Collect relevant forms, review for completeness, file, and update relevant logs. If forms are not complete, sends email follow-up with subject regarding needed information. (Escalates cases where subjects are non-responsive to follow-ups.)

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  Provides routine reports regarding reinvestigations needed, and sends subjects standardized messages to begin process.

• Opens mail and files incoming documents appropriately. Adds final investigations received to adjudication log.

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  Assists in sending outgoing mail as needed to entities such as OPM, onboarding individuals, etc. Provides other administrative support as needed for personnel security and suitability function.

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  Updates relevant logs consistent with standard operating procedures (in particular SharePoint site and personnel security log, in addition to others as needed).

• Breaks down closed cases after final adjudications and stores applicable documents accordingly

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  Interfaces with customers to answer routine questions regarding the general process prescribed in the contractor onboarding guide, status of cases and outstanding information, and the completions of forms in e-QIP a consistent with established procedures, protocols, and policy.

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  As needed, looks up and provides readily available information in systems on specific individuals for auditing purposes or for review in connection with customer complaints.

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  Look up subjects in the Central Verification System to see if they have had a previous investigation and annotate what type and when the investigation/ adjudication was completed.

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  Electronically initiate requests for background investigations at levels consistent with available position designation records (e.g., NACI (Tier I) or MBI (Tier II)).

• Send email notification to subjects including access to e-QIP for the completion of forms.

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  Scan and upload the various forms necessary for on-boarding and reinvestigations into e-QIP.

• Organizational skills
• Customer service skills (including strong communication skills)
• Experience using standard government systems: e-QIP, PIPS. (To update and maintain electronic records, spreadsheets, and generate periodic reports.)
• Familiarity with standard government forms needed for suitability/ security determinations.
• Excellent written communication skills and computer skills to include proficiency in Word, Excel, Spreadsheet, etc.
• Detail-oriented and able to handle high volumes of work timely.