Company Overview

Solect Energy is a wholly owned subsidiary of Pattern Energy.

Job Purpose

The Solar Performance Analyst reports directly to the SVP of Customer Service and serves as a liaison between customers and the Solect Service Team. A successful candidate will bring the highest level of organizational and communication skills to the table every day while they advocate for both the customer and the company. This customer facing position has a combination of both tactical responsibilities managing over 600 solar systems in the service portfolio as well as strategic responsibilities helping to improve the efficiency of operations as well as improve our systems to scale our business. The Solar Performance Analyst takes ownership of doing whats right for Solect, and the customer - proactively advocating for the maintenance needs to keep systems performing at optimal levels to ensure our customers receive the maximum ROI from their solar investment. This position is an integral member of the Customer Service team. This is a full-time position out of our Hopkinton, MA office. The ideal candidate will be driven, independent, organized and able to multitask while having the ability to stay cool under pressure. A successful candidate will have a passion for the solar industry and the desire to help propel a fast-growing solar service business to higher levels. This role will be part of a team of dedicated professionals that work tirelessly to maximize the production of clean energy for our clients and our world.

Key Responsibilities:

• Review the daily system portfolio reports and monitoring dashboards to identify system issues
  that require attention.
• Work with team members to determine the best course of action and establish a Case/Work Order in Salesforce Service Lightning for remediation.
• Conduct deep dive monitoring of systems that are not meeting performance expectations.
• Recommend the prioritization of Cases to be scheduled based on the severity of the issue.
• Communicate to field technicians their schedules for the day and to ensure they understand the objective of the visit.
• Document in the service system repairs and associated costs for invoice generation based on feedback from the technician.
• Everyday responsibilities also include case management, customer communications, resource coordination, customer advocacy, process optimization and more.

• discuss their concerns about something they think isnt working properly, ask you to file a Schedule Z with the utility, discuss a special project that requires attention to their solar array.

• let them know about an upcoming technician visit, get authorization to complete work at their site, clarify a billing question, help them understand their utility bill.

• Material availability, technician availability, site access availability.
• They all need to be aligned in order for our technicians to work efficiently and minimize visits.

• Advocate for the company by explaining to our customers why our technicians did what they did, explaining how we provide value or many other situations
• Ensure appropriate action is taken to resolve customer issues and concerns - work with other team members to assess a wide range of customer issues, to help gain consensus on how we deploy our resources.

• Maintain meticulous records including customer communications in order to provide superb customer service.
• Facilitate the billing process. Most of the information will come to you. You just need to organize it, add it up and send it to finance.

• Net Metering Schedule Z support
• Assist in Monthly Business Metric Reviews with the team.

Desired Skills & Experience

• Strong communications skills (written and oral).
• Analytical Problem Solving skills.
• Customer Relations.
• Strong team player.
• Desired Skills & Experience.
• 2-4 years experience in the Solar Industry.
• DAS experience.
• Strong computer skills.
• Salesforce experience a plus.
• O&M experience a plus.
• Associates Degree or Higher

Solect Energy is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, creed, color, sex, age, national origin, ancestry, marital status, sexual orientation, veteran status, citizenship, disability, medical condition, genetic predisposition to a disease, lawful off-duty conduct or political activities, or any other legally protected status. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, leave of absence, compensation, and training. Discrimination based on any of the above groups is strictly prohibited. Any employee who engages in such conduct is subject to appropriate disciplinary action up to and including immediate dismissal. Solect Energy encourages its employees to bring any perceived violation of this policy immediately to the Management who will investigate their concern in as discreet a manner as possible.