Primary responsibility is to direct the resources available to bring about a successful authorization for and ultimately recovery of tissue and organs for transplantation. Within established LifeLink Foundation and Family Care Services (FCS) Program policies and protocols, participate in call rotation and special projects as assigned by Management.

RESPONSIBILITIES:

• Participate in the on-call schedule coordinating call responsibilities with other staff.
• Referral evaluation, determination of suitability, verification of name and location of next-of-kin, obtain authorization (in person and over the phone), coordination of the donation process, documentation per protocols, and follow-up as appropriate.
• Assists as directed with any needed training activities and periodically review training charts.
• Participates in initiatives and special projects focus on tissue donation awareness and promotion as directed by the Tissue Department Director.
• Attends and participate in required meetings and/or workshops for ongoing professional development.
• Participate in department QA program activities, including corrections and follow up with donor family or historian as required.
• Participate actively in hospital development initiatives as assigned.
• Participate regularly in staff meetings.
• Completes documentation and coding of referrals in iTransplant.
• Per protocol, communicates any hospital development, Medical Examiner, funeral home and/or other referral facility concerns or feedback to the appropriate divisional department via the Tissue Screener management staff.
• Gain an understanding of IFS (Institute of Forensic Sciences) unique working and political environment, determining the needs and enlisting the cooperation of those personnel through strong interpersonal communication and a committed and enthusiastic ongoing presence.
• Perform other duties deemed necessary by the Tissue Department Director

REQUIREMENTS:

• Medical-related degree/certification or appropriate experience in a medical environment or social services field.
• Demonstrated above average written and verbal communication skills.
• Ability to handle rotation of 24/7 on-call responsibilities and a work schedule that may require response to emergency back-up on-call coverage.
• Maintain confidentiality according to Foundation protocols.
• Bi-lingual (English/Spanish)
• Ability to operate recording device.
• Some traveling required.
• Variable/rotation on-call days/hours.
• Extended working hours while on-call

Experience

• Appropriate experience in a medical environment or social services field.

Education

• Bachelors or better in Other or related field

• Bachelors or better in Counseling and Personnel Services or related field
• Bachelors or better in Criminology and Criminal Justice or related field
• Bachelors or better in Social Work or related field

Licenses & Certifications

• Drivers License

Skills

• Excellent Critical Thinking
• Analytical Skills-Review/Identify/Interpret
• Ability to take Initiative
• Ability to use Sound Judgement
• Ability to multi-task
• Autonomy
• Billingual-Presentation, Written, Verbal Comm
• Confidentiality and Discretion
• Microsoft Office- Word, Excel, PowerPoint
• Friendly
• Honest
• Organization and Attention to Detail
• Professional Attitude, Appearance, Demeanor
• Trustworthy

• Advanced Knowledge of Medical Terminology
• FDA Reg./AATB Standards Donor Elig/Recovery

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization