Job description

Description: Peer Support Specialist Coach (Contractor)

Classification: Contractor Role, up to 30 hours per week

Reports to: Senior Manager of Education Providers

Date: As soon as available. Open until filled

Pay: $40 per hour

Mission: Futuro Health’s non-profit mission is to increase the health and wealth of communities by growing the largest network of allied healthcare workers in the nation.  We make education journeys into allied health careers possible by growing the talent that employers need and creating a path to opportunity that workers want.

Futuro Health is on track to graduate 10,000 students by 2024 to help fill the nation’s critical demand for healthcare workers. Allied health workers comprise 60% of the nation’s healthcare workforce.  California alone is estimated to need approximately 500,000 new allied healthcare workers by 2024.  Since our launch in 2020, Futuro Health already has supported over 5,000 diverse adults, of whom are 80% are ethnically diverse and 51% are bilingual, in their educational journey.

Futuro Health’s solutions activate best practices in workforce development:

• Consulting employers on their needs.
• Offering generous tuition scholarships to invite diversity.
• Curating and commissioning education programs – at scale.
• Focusing attention on both interpersonal and technical skills.
• Providing adult-friendly onramps and live support system that lead to student success.
• Empowering student’s education-to-work transition.
• Employing data science to continuously improve the student journey.

More on Futuro Health can be found at www.futurohealth.org.

Why Should You Join Futuro Health: Do you seek to change lives for the better? Do you want a role in designing solutions or providing direct services that make a difference to students, communities and/or the nation? Have you shown grit when it comes to taking on challenges and pushing forward to resolution?

Our team of talents share a commitment in Futuro Health’s nonprofit mission. We celebrate when we can match individuals to opportunity. We bring our skillsets, a can-do attitude, and a sense of team to our everyday work of establishing new models of education to work. We know it takes us all to design agile, scalable and inclusive solutions that meet the big challenges of the day, ranging from worker shortages, social and economic mobility, to equity in care. If these values speak to you, apply to become part of the Futuro Health team.

The Role: Futuro Health seeks to expand the team with the addition of a Peer Support Specialist Coach (Contractor).

Essential Scope of Work:

The role serves as instructor-of-record and subject matter expert for the Peer Support Specialist training program and other training portfolios as necessary and the duties thereof. This includes monitoring gradebook and providing feedback to students on progress and communicating with students in the Learning Management System.

• Respond to students enrolled in the program within 24 hours of inquiry received (48 hours if inquiry is received on official holidays assuming the instructor notified students in advance).
• Continuously improve the effectiveness of the student journey, workflow, automated nudges/scripts/FAQs, academic policies, and operational procedures.
• Develops and implements student retention and completion strategies.
• Coordinates the process and orientation for onboarding students into the Learning Management System
• Works with other Futuro Health divisions to facilitate recruitment towards numerical goals and min/preferred qualifications.
• Monitors student progress, completion, and provides regular reporting on outcomes
• Schedules and facilitates live instructional sessions using video web conferencing as needed
• Schedules and conducts weekly office hours to support student success
• Conducts remediation sessions as needed
• Provides direction on next steps to sit for certification exam
• Facilitates certification exam review
• Develops contingencies for enrollment as needed.
• Schedules course offerings in accordance with recruitment flow
• Attends standing all-employee meetings and divisional meetings.
• Other duties as assigned.

Qualifications:

• Minimum 1 years in mental health industry experience with training experience preferred or 3 years’ experience with training as a peer support specialist
• Have been self-identified as having lived experience of recovery from mental illness or substance use disorder, either as a consumer of recovery services or as the parent, caregiver, or family member of a consumer of recovery services.
• Ability to monitor and recommend improvement strategies for program outcomes.
• Student centric mindset
• Must be able to work with an agile mindset and be flexible.
• Good interpersonal skills are demonstrated by the ability to relate, establish, and cultivate respectful relationships with people from diverse backgrounds.
• Excellent personal judgment when handling student engagement and communications.
• Excellent organizational and prioritizing skills.
• Good written and verbal communication skills in English.
• Ability to get things done through teamwork in a matrixed organization.
• Experience effectively working independently, remotely, virtually and as part of a team.
• Working knowledge of collaboration tools including Microsoft Office Suite, e-mail, Zoom or Teams, and databases.
• Ability to learn new software as required.

Preferred Qualifications

• Experience working in a Learning Management System (LMS)
• Experience with student support services
• Strong analytical skills as demonstrated by the ability to assess information and evidence and act strategically.
• Effective meeting management skills including setting agendas and facilitating meetings.

Education: Candidate must have training as a Community Health Worker or Peer Support Specialist or relevant field of study, or 3 years equivalent related work experience. Bachelor’s Degree preferred.

Supervisory Responsibility:

This role does not have supervisory responsibility over staff. May require managing contractors or vendors.

Work Environment/Travel:

This is a role that can be performed remotely and there may be less than 10% travel requirement. All contractors will provide their own equipment.

Physical Demands:

Able to drive, sit, stand, and walk for long periods of time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Type:

This position is a contractor role. Hours may include weekends, nights, and holidays in order to complete the required scope of work.

Futuro Health is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Read About Our 2021-2022 Achievements:

• Pandemic-readiness training launched. From the start of COVID-19 surges, we provided pandemic-readiness training for 4,000+ healthcare workers and first responders in 20 states.
• Student enrollment goal surpassed. We enrolled 1,600+ adult students in our Medical Assistant, Advanced Telehealth Coordinator, Care Coordinator, and Health IT Specialist programs.
• Vaccination campaign launched. Futuro Health provided nursing and allied health students an opportunity to gain clinical hours by joining the frontline battle again COVID-19. We delivered 25,000 staffing hours, 7,500 clinical hours, and played a role in administering 677,100 vaccines in partnership with Kaiser Permanente, Adventist Health, the California Medical Association, and Dignity Health.
• We’re focusing on behavioral health. Anticipating the pandemic’s aftereffects on mental and behavioral health, we’ve developed three training offerings to grow the workforce: Community Health Worker with a Behavioral Health Emphasis, Care Coordinator with a Behavioral Health Emphasis, and Behavioral Health Microcredential to upskill existing credentialed healthcare workers.
• We’re connecting students and employers. The new Futuro Health Job Marketplace, now available to Futuro Health students and alumni via their portal, is making it easier for students to connect with employers, and for employers to find and hire the qualified and diverse healthcare they need.
• We embrace diversity. We believe that diversity brings strength. And our diverse students go on to improve health within their communities, generating greater provider-to-patient trust. The average age of the students we serve is 30, with 87% ethnically diverse, 76% female, and 36% bilingual.

Job Type: Contract

Pay: Up to $40.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• related work: 3 years (Preferred)

Work Location: Remote

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