Job description

For the safety of our employees and patients, and to be compliant with the U.S. Centers for Medicare & Medicaid Services (CMS) COVID-19 vaccination requirement, all CenterPlace Health staff and new hires, are required to be vaccinated for COVID-19, consistent with federal, state, and local law.

SUMMARY:

CenterPlace Health believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Position requires routine patient care in the office setting under the supervision of a licensed clinician and/or registered nurse. Assists in providing education to the patients/family as directed by provider.

ESSENTIAL FUNCTIONS:

Assists Providers

• Assures patients are worked up for provider visit timely and efficiently to include:
• Obtaining accurate vital signs from the patient and reports abnormal findings to provider.

• Accurately documenting patient’s health history and reconciles medications.
• Accurately completes patient information on laboratory orders and referrals.

• Fills in logs and special forms.
• Accurately utilizes medical equipment as trained.
• Administers medications by oral, intramuscular, subcutaneous, intradermal, inhaled routes as directed by provider.
• Assists in referral process.
• Assists with procedures.
• Assists with use and management of EHR.
• Supports provider with completion of electronic order entry.
• Assists providers with patient flow and management.
• Enrolls patients in pharmaceutical assistance programs

Lab Support

• Performs phlebotomy and lab collection as needed.
• Prepares specimens for transport to performing labs appropriately.
• Performs CLIA waived testing as ordered by the provider
• Follows policies and procedures
• Enters results per policies and procedures
• Reviews logbooks and reports monthly for accuracy and completion

Electronic Health Record (EHR)

• Accurately and efficiently enters documentation into the EHR.
• Ensures necessary patient medical information is available in the EHR prior to visit.
• Demonstrates basic understanding of the EHR
• Schedule appointments.
• Patient insurances.
• Order entry and workflow.
• Workflow dashboard.
• Document and task management.
• Problem flowsheets
• Troubleshooting documents in the clinical inbox
• Takes phone messages.
• Scan necessary documentation into EHR.
• Patient registration.

Clerical Duties (assist as needed)

• Performs clerical duties as directed by office manager:
• Schedule appointments.
• Takes phone messages.
• Scans information into the electronic health record or EHR.
• Performs patient registration functions.

• Accurately pre-screens medical/dental records.
• Assists with document management.
• Supports patients with referral process.

Assists MA with Clinic maintenance:

• Keep exam rooms and treatment areas well stocked and clean, per infection control policy and procedures.
• Assists with ordering and maintenance of medication inventory.
• Appropriately logs samples and stock pharmaceuticals.
• Checks for expiration dates and disposes of any expired medications, per policy.

• Responsible for ordering and maintenance of medical supplies.
• Reprocesses and sterilizes medical equipment per established policies and procedures.

QI/QA:

• Actively participates in quality improvement projects.
• Complies with Center policies and procedures; promotes and complies with NCQA PCMH standards of care.
• Assists in identification and evaluation of quality issues in the clinical setting.

Provide backup for RN as needed:

• Supports the RN with implementation of the comprehensive care management plan.
• Assists RN in coordination of resources necessary to accomplish the goals in the patient’s case management plan including referrals to specialists if identified.
• Acts as patient advocate by helping others to understand the patient’s health care situation and health care needs.
• Provides referrals to appropriate community resources, facilitates access and communication when multiple services are involved, monitors activities to ensure that services are being delivered as indicated and meet the needs of the client.
• Coordinates services for the purpose of integration and avoiding duplication.
• Informs patient and/or family on prescribed treatment regimens and disease process as directed by the provider.
• Informs the patient on navigating the primary health care system, the importance of compliance with appointments and medications, and self-management of his/her healthcare and/or disease process.

Other:

• Performs other related duties as indicated or when requested by supervisor.
• Appropriately applies nursing process to clinical situations.
• Always maintains use of universal precautions.
• Completes Daily/Day end activities as assigned.
• Completes all required trainings and attends meetings as assigned.
• Protects/observes patient confidentiality per policies and procedures.
• Assures translation, as needed, for non-English speaking patients.
• Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.

MINIMUM QUALIFICATIONS: (Experience/Skills/Abilities/Education/Certifications):

• High School Diploma or GED equivalent.
• Graduate of an accredited vocational nursing program.
• Current State of Florida Licensed Practical Nurse certification.
• Good verbal and written communication skills
• Demonstrated knowledge of proper, safe and efficient use of current office equipment/software.
• Possesses intermediate typing skills.
• Demonstrated knowledge and ability to use Office 365 programs including Outlook, Word, Power Point and Excel.

PREFERRED QUALIFICATIONS: (Experience/Skills/Abilities/Education/Certifications):

• Two years of LPN experience required.
• Bilingual communication preferred.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk, often for prolonged periods; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and see, speak, and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Work Environment: General medical clinic/office environment.

Supervisory Responsibilities: None

Job Type: Full Time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Pediatrics

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

COVID-19 considerations:
In compliance with the U.S. Centers for Medicare & Medicaid Services (CMS) COVID-19 vaccination requirement, all CenterPlace Health staff and new hires, are required to be vaccinated for COVID-19, consistent with federal, state, and local law.

License/Certification:

• BLS Certification (Preferred)
• LPN (Preferred)

Work Location: In person

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