Job description

CLIENT OVERVIEW:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products.

JOB DESCRIPTION:

POSITION: Payroll Support Center Representative (Job ID: 26271)

DURATION: 3 months temp to perm | 40hr/week | M-F

PAY RATE: $22/hr on W2

LOCATION: (hybrid – combination of onsite & WFH at Irving, TX - They need to be able to go into the Las Colinas (Irving, Texas) office at least once to twice a week depending on the work schedule.

JOB SUMMARY (PURPOSE OF JOB):

• The Payroll Support Center Representative provides resolution to payroll inquiries from employees and other business partners using payroll knowledge, experience, and expertise with minimal supervision.
• These inquires come in the form of phone calls, tickets, and emails.
• Resolutions should be given to employees based on payroll knowledge and policy knowledge.
• Inquiries outside of Tier 2 expertise will be forwarded to the appropriate teams for resolution.

KEY RESPONSIBILITIES

• 65%: Investigate and resolve Payroll issues received through phone calls, tickets, and emails, using critical analysis and problem solving. Able to apply relevant laws, policies, and best practice to reach conclusions and resolve the issue with the predetermined SLA while using the highest level of customer service skills.
• 25% Determine appropriate department, resource, or team to route inquiries that cannot be resolved by the Payroll Support Center alone. Take ownership of the case in assigning the case appropriately and follow up as needed.
• 5% For cases being forwarded/reassigned for resolution ensure all required documentation and details are included within the case (Sales Force).
• 5% Assist in updating and creating reference documentation for other departments and employees pertaining to the Payroll Departments processes, policies and procedures are updated on an ongoing basis.

JOB QUALIFICATIONS (KNOWLEDGE, SKILLS, & ABILITIES):

Education/Training:

• High School diploma or GED required.
• Advanced education preferred, but not required.

Business Experience:

• Minimum two (2) years of payroll experience.
• Experience in call center/support center role preferred.

SPECIALIZED KNOWLEDGE/SKILLS:

General:

• Experienced and fully competent in payroll best practices and is proficient in specific areas (i.e. garnishments, unions, benefits, taxes) with moderate guidance.
• Working knowledge of federal, state, and local regulations and taxes.
• Ability to complete work assignments independently while contributing to a team environment.
• Attention to detail and the ability to enter and validate information accurately.
• Ability to deal sensitive and confidential material.
• Decision-making, problem-solving, and analytical skills.
• Ability to work in a heavy volume fast paced environment and meet deadlines with limited supervision.
• Organizational, multi-tasking, and prioritizing skills.
• Receptive to coaching and instruction from management.
• Ability to adapt and remain positive during changes to processes and working conditions.
• Ability to identify and communicate process improvements and develop resolution.

Knowledge:

• Strong PC skills including proficiency in Excel.
• Working and technical knowledge of Workday, Kronos, and ADP garnishments and banking.

Communication:

• Strong customer service skills.
• Ability to communicate and articulate needs/suggestions in a positive constructive manner.
• Strong professional communication skills in listening, verbalization, and writing.
• Able to follow detailed instructions on assigned work.
• Ability to communicate effectively with various levels of management internally and externally.
• Ability to present and communicate to internal and external business partners.

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening.

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Irving, TX 75039

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