PATRON SERVICES REPRESENTATIVE (CEMETERIES CENTRAL OFFICE)
Full Time
Los Angeles, CA 90023
$16.69 - $22.54 an hour
Posted
Job description
PATRON SERVICES REPRESENTATIVE
Location: Cemeteries Central Office, Los Angeles
Status: Non Exempt, Full Time
Salary Range: $16.69 - $22.54
The rate of pay offered to the selected candidate is based on internal pay policy and budget. Candidates are paid at the minimum of the salary range or no higher than the first quartile of the salary range. We consider a number of factors when making compensation decisions including, but not limited to, skill sets, experience, training, and other department needs.
The rate of pay offered to the selected candidate is based on internal pay policy and budget. Candidates are paid at the minimum of the salary range or no higher than the first quartile of the salary range. We consider a number of factors when making compensation decisions including, but not limited to, skill sets, experience, training, and other department needs.
What We Are Looking For
In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. For us, what we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities.
POSITION SUMMARY:
Under supervision, provides information and assistance to cemetery patrons and resolves problems regarding contracts, billings, etc. Enter payments into patron’s accounts. Maintain Credit Card and ACH files for monthly payments. Call patrons regarding past due accounts. Help and guide other cemetery staff in other locations.
ESSENTIAL FUNCTIONS:
Because all Archdiocesan employees represent the Roman Catholic Church, the are expected to conduct themselves according to the goals and mission of the Church in performing their work.
- Handles in-house cancellations and prepares check requests for refunds due to patrons.
- Matches payments (with no coupon attached) to appropriate accounts.
- Generates and distributes reports
- Checks statements with balances of less than $5 and adjusts accounts as required.
- Assist Patrons with patron claims.
- Prepares and processes corrections for patrons for a variety of documents including contracts, invoices, receipts, and other forms.
- Acts as a liaison between the patron and Catholic Cemeteries.
- Resolves patron requests for adjustments on billings.
- Directs callers to appropriate persons regarding specific information on services available.
- Coordinates with other departments and appropriate cemetery staff to resolve problems.
- Receives and answers within established guidelines, patron questions and complaints on the telephone and in writing.
- Refers to Senior Patron Services Representative or supervisor on all non-routine or serious problems.
- Maintains related records and prepares required reports.
- Operates various office equipment including computers terminal, typewriter, calculator, copier and fax machine.
- Performs typing/word-processing assignments, filing and related clerical duties.
- Prepares computer input regarding status/changes in accounts/contracts.
- Opens and sorts mail.
- Call patrons regarding their past due accounts of credit card declines.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Education and Experience
Any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:
- Training in public relations, basic clerical skills, business methods and basic computer skills.
- High School diploma or equivalent.
- 1 year of office related experience including public contacts.
- 2 years of office related experience for Patron Service Representative.
- Bilingual skills in English/Spanish required.
Knowledge, Skills, and Abilities
Knowledge of:
- Modern office methods and procedures.
- Basic customer service methods and procedures.
- Basic math computations.
- Catholic Cemeteries policies and procedures.
Skills in:
- Interpersonal skills including tact, patience, and diplomacy.
- Communicate effectively in written and oral form in English and Spanish
- Communicate effectively in Spanish desirable.
Ability to:
- Provide specialized information and assistance to others.
- Perform administrative support duties.
- Automated (computerized) accounting methods, forms, and procedures.
- Operating a computer terminal.
- Demonstrate sound judgment when responding to complaints from patrons.
- Maintain accurate records and prepare reports
- Organize multiple projects/complaints and follow through within a reasonable time period.
- Develop and maintain effective working relationships.
Physical and Environmental Requirements
- Position involves sitting, standing and/or walking.
- Requires ability to frequently lift or move objects up to 30 pounds.
- Physical agility required moving downward and/or forward by bending legs and spine.
Physical ability to sustain movements especially of the fingers, wrists, hands or arms.
- Ability to express or exchange information by means of the written and spoken word.
- Filing and retrieving documents from 4 drawers’ cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.
Our Benefits include:
- Health Insurance ( Medical, Dental and Vision)
- Mental Health Services (Employee Assistance Program)
- Pension Plan
- 403B Plan
- Vacation & Sick Time
- Paid Holidays
- Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
- Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
- SIGN ON BONUS
- 2% bonus, commensurate with level of annual compensation
- Must be employed for 6 months - in good standing
- Full amount paid at 6 months
- excludes temporary employees
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