Patient Transition Coordinator - Executive Health
Full Time
New Haven, CT 06510
Posted
Job description
Overview:
Bachelors degree preferred. Two (2) to three (3) years in a business health care environment with social work; third party payor; homecare or case management experience with proven strong customer relations experience.
EXPERIENCE
Minimum of five years experience in case/patient management and/or patient navigation preferred. Familiar with patient scheduling and YNHHS.
SPECIAL SKILLS
Must be organized, able to prioritize and balance competing tasks working with many different individuals. Must be able to communicate and resolve issues. Self-direction and ability to proactively anticipate workload is imperative . Must be able to utilize the computer for Outlook communication, website research, Excel spreadsheets, and faxing.
Additional Information:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Patient Transition Coordinator acts as a care navigator to achieve optimal patient experience. Through the Patient Transition Coordinator, designated outpatients have a personal guide to lead them through the hospital. The Coordinator coordinates visits/appointments into a seamless model of access, care and support that benefits patients and participating physicians. This staff member is responsible to proactively plan and develop solutions to unique and complex discharge processes in collaboration with the health care team. Interaction with all members of the health care team, and the patient/responsible party are primary to the functioning of this position. This staff member is responsible for the flow of patients throughout their service on a daily basis and all necessary coordination. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their responsible party based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing Service Excellence by creating a great First Impression by demonstrating exemplary customer service skills for all customer groups including patients, their responsible party, physicians, staff and support department personnel. Adheres to the I Am YNHH service excellence pledge and promotes a positive work environment
EEO/AA/Disability/Veteran
Responsibilities:
The Patient Transition Coordinator acts as a care navigator to achieve optimal patient experience. Through the Patient Transition Coordinator, designated outpatients have a personal guide to lead them through the hospital. The Coordinator coordinates visits/appointments into a seamless model of access, care and support that benefits patients and participating physicians. This staff member is responsible to proactively plan and develop solutions to unique and complex discharge processes in collaboration with the health care team. Interaction with all members of the health care team, and the patient/responsible party are primary to the functioning of this position. This staff member is responsible for the flow of patients throughout their service on a daily basis and all necessary coordination. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their responsible party based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing Service Excellence by creating a great First Impression by demonstrating exemplary customer service skills for all customer groups including patients, their responsible party, physicians, staff and support department personnel. Adheres to the I Am YNHH service excellence pledge and promotes a positive work environment
EEO/AA/Disability/Veteran
1. Administrative Duties
1.1 Greet and work with patient and their families in a professional manner to exceed the customer's expectations
2. Patient Coordination
2.1 Engage patients by proactively welcoming them
3. Provider Coordination
3.1 Assist with enlistment of Providers
4. Project improvement
4.1 Identify barriers to care, patient encounters, resource provision, and quality indicators
5. Adhere to Professional Practice Standards
5.1 Keep our patients safe by ensuring compliance with all federal and state laws, rules and regulations and YNHHS policy and procedures at all times
EDUCATION
Bachelors degree preferred. Two (2) to three (3) years in a business health care environment with social work; third party payor; homecare or case management experience with proven strong customer relations experience.
EXPERIENCE
Minimum of five years experience in case/patient management and/or patient navigation preferred. Familiar with patient scheduling and YNHHS.
SPECIAL SKILLS
Must be organized, able to prioritize and balance competing tasks working with many different individuals. Must be able to communicate and resolve issues. Self-direction and ability to proactively anticipate workload is imperative . Must be able to utilize the computer for Outlook communication, website research, Excel spreadsheets, and faxing.
Additional Information:
Bachelors degree preferred. Also prefer 2-3 years in business health care environment with social work; third party payor; homecare or case management experience with proven strong customer relations experience. Minimum of 5 years' experience in case/patient management and/or patient navigation preferred. Require exceptional phone etiquette, motivation, caring, excellent computer skills, familiarity with ambulatory services and with Epic medical record preferred.
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