Job description

TITLE: Patient Services Rep – all PCHS locations

REPORTS TO: Manager of Patient Services

WORK WEEK: 20-40 hours per week, depending on employee status

SUMMARY POSITION STATEMENT

This position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.

ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

· Must have a positive attitude and a strong work ethic.

· Possess and utilize professional telephone techniques.

· Be proficient with telephone equipment and its functions.

· Possess strong written and verbal communication skills.

· Make and confirm appointments.

· Communicate patient needs to clinical assistants, eligibility specialists and/or providers.

· Discuss future appointments with patients.

· Be proficient in all electronic health records and be able to cover any front desk when needed.

· Explain office policies, procedures, and programs to patients.

· Assist patients in gathering their data. Assure completeness of clinic forms.

· Issue necessary correspondence relating to treatment and office policy.

· Recognizes and responds to emergencies.

· Facilitates patient check-in and checkout, connects with eligibility specialists, and assists with releases and referrals.

· Verify coverage with the patients’ payer source.

· Consistent attendance and punctuality are required and expected to work the hours set by PCHS and/or the schedule set by supervisor.

· Expected to complete required trainings such as CPR, Mandt, Mental Health First Aid and any others deemed necessary for this position.

· Other duties as required.

POSITION REQUIREMENTS

Education: High School Graduate or equivalent

License: No license required.

Experience: 2 years experience in a medical office preferred.

Vaccines: Must show proof of Covid vaccine due to Federal Mandate unless legally exempt.

Job Requirements:

· Be able to operate telephone system and maintain functions of the system.

• Possess “people skills” and enjoy working in a health care setting.
• Possess the tact required for fielding telephone traffic in a health care setting.
• Maintain cleanliness in work areas as required.

· Must be computer literate, proficient with Microsoft Office Products and be able to type a minimum of 25 wpm.

· Expected to read and respond timely to emails through Outlook.

• Pass State required background and a pre-hire drug screen.

PCHS is an equal opportunity employer and ADA compliant agency.

Job Types: Full-time, Part-time

Pay: $12.46 - $21.63 per hour

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Call center
• Clinic
• In-person
• Office
• Outpatient

Application Question(s):

• This position requires that you report in-person to one of our locations in either Soldotna or Kenai. Are you able and willing to do so?

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road

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