ChildServe is looking to hire an organized, efficient and customer service-focused Patient Services Representative to manage schedules and coordination for our outpatient service areas.

What You'll Do

• Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system.
• Complete data entry to collaborate with insurance and authorization team and the intake team.
• Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency.
• Communicate schedule changes and reschedule needs to clients and providers.
• Collaborate with other services and community supports to schedule specialty services. Manage schedules to cover open services resulting from provider absences, illness, and vacations.
• Check in new clients and assure new patient packet is completed.
• Schedule interpreters as needed.
• Complete all ChildServe mandatory training requirements.
• Attend and participate in regular staff meetings.

• H.S. Degree or GED equivalent required; some college preferred.
• Preferred: One year office/ administrative experience including customer service.
• Ability to work effectively, accurately, and efficiently with frequent interruptions.
• Data entry with strong accuracy and efficiency.
• Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.
• Ability to accept and initiate change, have patience and understanding, and work within a team environment.
• Computer skills; specifically Microsoft Office and experience using an electronic health record system.
• Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
• Must exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe
• Ability to interpret and follow applicable policies, procedures, and regulations.
• Ability to communicate in English effectively for understanding, in writing and verbally.
• This position may be subject to COVID-19 safety requirements. If applicable, specific requirements will be discussed during the interview process.

Schedule

• Full-Time, 40 hours per week
• Monday-Friday
• Typical Business Hours

Who We Are

ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

• Our work matters. We partner with families to help children with special healthcare needs live a great life.
• We’re not your average non-profit. We serve 5,600 children each year through over 30 specialty pediatric services in the Ames, Des Moines, and Iowa City areas. Many of our programs are one-of-a-kind.
• Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
• Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
• We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.

• Ready to leave work every day knowing you’ve made a difference for kids and families? Let’s move Forward Together - apply today!
  
  ChildServe is an Equal Opportunity Employer.